City, State:

New Orleans, Louisiana

 

The purpose of the RESERVATIONS/GROUP ROOMS COORDINATOR is to ensure the accuracy of all reservations and group room blocks as well as ensuring that all group reservations are set up according to contract/resume requirements.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to telephone, email, fax inquiries for reservation requests by explaining service and amenities to sell guest rooms. Process all reservations, changes and cancellations and provide confirmations.
• Effectively gather all necessary information from guests and confirm reservations.
• Perform group bookings including building blocks, managing group inventory, auditing group blocks before/during and after departure.
• Work with client’s housing team to produce group pick-up reports, ensure proper charge routing of reservations, VIP’s, special requests and perform group audits.
• Works with the Director of Sales and General Manager to ensure hotel is maximizing rates. Implement daily changes to room rates and restrictions as designated by the GM.
• Update the Sell Strategy report daily and distribute
• Act as a resource for both the hotel and the client for information.
• Participate in weekly meetings with sales, front office, and revenue management departments.
• Create various reports supporting both sales & revenue management teams.
• Monitor cut-off dates, group pick-up, and provide weekly information to revenue & sales team.
• Liaison with Front Office to ensure that all systems are in sync, guest & group information & changes are relayed timely to ensure successful outcomes of guest experience, billing and revenue management.  Provide back-up to front desk as needed.
• Complete necessary revenue management training to meet or exceed brand requirements.
• Maintain accurate files and systems.
• Maintain and communicate knowledge of all room rates, packages and promotions.
• Answer questions about property facilities/services and room accommodations.
• Have knowledge of all hotel facilities/services, hour of operations, all guest room layouts, bed types, décor, room types and restricted dates.
• Troubleshoot, resolve and document guest issues and concerns or escalate/ refer to appropriate individual.
• Maintain, monitor and balance room availability for any given day. 
• Follow all company policies and procedures
• Perform other duties as assigned by the Director of Sales/General Manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

EDUCATION AND EXPERIENCE REQUIREMENTS: 

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Must have flexibility to work nights and weekends. 

• Must be able to read and write fluent English. 

• Ability to read and comprehend simple instructions, short correspondence, and memos.  

• Ability to write simple correspondence.  

• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word, Excel and Hotel Automation systems.

  

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.