At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Strategic Account Advisor, you will focus on delivering superior operational, project management, reporting, metric tracking and solutions to Health plan clients. This role is ideal for a professional who excels in client relationship management, financial oversight, and process improvement, while also contributing to a collaborative and high-performing team culture. 

You will accomplish this by

• Execution of client strategies that align with both client goals and organizational objectives. 
• Manage day-to-day client relationships, ensuring that services meet or exceed client expectations. 
• Identify opportunities within client accounts to enhance value and grow the relationship. 
• Manage the financial aspects of client accounts, focusing on maintaining profitability and staying within budgetary constraints. 
• Monitor and report on financial performance, identifying areas for cost savings and revenue optimization. 
• Implement and refine client management workflows to ensure efficient service delivery and responsiveness to client needs. 
• Identify inefficiencies in current processes and recommend improvements that align with best practices. 
• Ensure that all processes are scalable and can adapt to changing client requirements. 
• Monitor the performance of client accounts, striving to meet or exceed targets and client expectations. 
• Provide regular feedback to the client management team and support junior team members in achieving their performance goals. 
• Collaborate with the team to address any performance issues and drive continuous improvement. 

Your success will be driven by exceeding client satisfaction score targets. To be successful in this role you will utilize your strong knowledge of networking within an organization. Your skills managing oversight of processes, proven ability to navigate effectively and hold others accountable to delivering on client commitments as well as managing client expectations or changes to committed deliverables will contribute to your success.

You will operate in a dynamic environment with tight deadlines so the ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.

Required Qualifications

• 5 years of work experience which includes at least 3 years of experience in Healthcare or in an Account Management or Client Services role.
• 3 or more years of experience in a client facing role within the healthcare industry.
• Travel up to 25% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company.

Preferred Qualifications

• PBM experience strongly preferred
• Proficient in Microsoft Office applications
• Ability to communicate effectively both in writing and verbally
• Ability to exercise good judgment
• Project planning and life cycle development
• Ability to proactively identify solutions to enhance client delivery, operational efficiency, and lead implementation of items is preferred
• Team player and leadership skills across departments with experience in leading technical and nontechnical projects
• Strong organizational, time management, reporting, analytical and communication skills
• Ability to work in a fast-paced environment with high demand, little to no guidance on complex issues and accounts
• Demonstrated ability to present effectively to clients, C-Suite Executives and Senior Leadership

Education

• Bachelor's degree or equivalent work experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.