As the Manager, Customer Success Management (Player-Coach), you will lead from the front by owning direct customer engagement while building the foundation for a growing Customer Success team. Over time, you will expand your leadership scope as the team grows, while maintaining enough proximity to customer reality to coach effectively and scale the right behaviors.

This role is designed for a leader who blends technical credibility, customer leadership, and commercial orientation. You will ensure customers realize value quickly, drive adoption and outcomes, strengthen retention, and consistently identify expansion opportunities for referral to the broader account team. The expectation is proactive customer leadership with a disciplined, outcomes-driven approach.

A defining requirement of this role is reflexive GenAI usage. You are expected to model and institutionalize the use of GenAI tools as a thought partner to improve the quality and strategic rigor of analysis, planning, and communication to accelerate the pace at which the team learns, executes, and scales.