Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Overview

This Senior Software Engineer position has the opportunity to make a large impact on the business by implementing a new state of the art ITSM tool and process that will streamline the Product and Technology organization. The ideal candidate will have experience successfully implementing the ServiceNow tool and ITIL best practices in other large technology organizations.

Team Description

Member of the team responsible for supporting and implementing IT Service Management processes in the ServiceNow tool, including customizing data fields, workflows, and automation.

Responsibilities:

Work individually and with other teams on incident troubleshooting and resolution for ServiceNow-related issues.

Provide analytical and technical expertise for ServiceNow configurations and scripts.

Load, manipulate and maintain data between ServiceNow and other systems both manually or using plugins, web services, or other means as determined to be best fit for purpose.

Deploy new releases and/or enhancements into the ServiceNow production environment.

Work with process/product owners and other team members on and throughout development of new features and functionality, striving for consistency and aligning with best practices

Participate in testing and correction of reported defects, including in support of ServiceNow upgrades

Develop or update application administration documentation.

Articulate technical concepts using easily understandable business language.

Provide mentorship to new or developing team members

Job Requirements

EDUCATION: Bachelor's degree Computer Science or equivalent

 EXPERIENCE:

Minimum 3-5 years related experience. Prior software development experience preferred

At least 3-5 years’ experience with the ServiceNow tool working with the following modules:  CMDB, Incident, Change, Problem, Service Catalog, and Reporting.

At least 3-5 years’ working in an ITIL aligned environment

Experience working as part of an Agile Scrum Team

Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships

Has excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools

Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications

Required Skills

• ServiceNow experience with core ServiceNow ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics
• Preferred Skills
• ITIL or Six Sigma process improvement experience
• Microsoft Excel and PowerPoint
• Scripting and/or workflows
• Certifications
• ServiceNow Administration
• ITIL Foundations

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children                      
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.