Posted:
11/22/2024, 7:39:54 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Candidate must work in one of the Brooklyn, NY region offices.
Position Purpose: The Customer Care Associate (CCA) is responsible for assisting members and clients at an assigned Fidelis Care office location. The CCA must meet daily performance standards and customer service standards in order to achieve the highest level of membership satisfaction. The CCA assists, educates and resolves client and member inquiries by providing information about Fidelis Care products, services as well as policies and procedures. The position is responsible for enrolling prospective members and renewing Fidelis Care member’s coverage while maintaining the highest compliance standards in accordance with all regulatory, audit and corporate policies.
Education/Experience: High School Diploma or Equivalent Required, Associates Degree or Bachelor’s Degree Preferred.
License/Certification: Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts, which will indicate the applicants level of proficiency in these areas.
For Fidelis Care plan only: bilingual (Chinese Mandarin and Chinese Cantonese) is preferred
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Website: https://centene.com/
Headquarter Location: St Louis, Missouri, United States
Employee Count: 10001+
Year Founded: 1984
IPO Status: Public
Industries: Enterprise ⋅ Health Care ⋅ Hospital