Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Role

Caterpillar's Asia Pacific Distribution Division (APD) team is seeking a Product Support Operations Consultant in Singapore.  Your primary role is to act as a consultant to Dealers to increase parts & service sales, service profitability, customer satisfaction & safety in collaboration with the District Office to elevate Dealer capabilities in Service Operations. The position will have a designated territory though the incumbent will be required to support other APD Dealers where required.

What You Will Do

Provide consultancy that drives operational advancement to improve dealer profitability and increase Sales to Users (STU). The incumbent is a liaison among dealers, customers, and other Caterpillar personnel. You will collaborate with dealers to build service capability, drive process improvement, and execute action plans in alignment with the Service Excellence Program (SEP) and our Services Growth strategy.

• Consulting dealers in developing right sized product support performance capability & capacity in service operations.  This includes leading specific improvement projects.

• Assisting dealers with operational excellence through Root Cause Corrective Actions.

• Assist with the development of, and execution of Dealer Service Strategy that aligns with Caterpillar Services Growth Strategy

• Champion and implement digital technology to support technician efficiency in alignment with Dealers digital service strategy

• Through the lens of the Service Excellence Program, engage Dealers to deliver sustainable improvement.

• Providing coaching and guidance to District PSORs

What You Have

Influence: Strong interpersonal and influence skills to influence leadership, lead change internally with dealer personnel and communicate effectively

Collaboration: Ability to work both independently and as part of a team.

Project Management: Ability to lead projects independently, and work on larger scale with more complex assignments.

Business Acumen: Established dealer network/relationships and operational credibility based on past interactions; Strong commercial & operations principles.

Leadership: Provide direction and coaching to field representatives

Additional Information

Education: Bachelor’s degree required; in lieu of a degree 5 years of Caterpillar or Dealer experience will be accepted

Travel: Require up to 30% Travel

Experiences: three to five years of Caterpillar Dealer facing experience or CAT dealer customer facing experience.  Experience with company products, product applications, service operations, systems and equipment management methodologies

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

October 7, 2024 - October 20, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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