Job Description：
- Coordinate an online technical support which supports the sales organization.
- Administrate support cases – log and follow up.
- Diagnoses and resolves issues.
- Research questions using available information resources.
- Troubleshoot problems and advise on the appropriate action.
- Identify and escalate situations requiring urgent attention.
- Redirect problems to correct resource.
- Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers
- Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team
- Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.
- Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.
- Give feedback to line manager/team leader with regards to equipment maintenance and service challenges.
Requirement：
- Majors in mechanical or automation fields college or above
- Have more than 3 years of working experience in mining industry
- Basic knowledge of the mining environment and application of equipment.
- Basic proficiency in schematics reading
- CET-4 or above; Have the ability of simple oral communication
- Good application skills in office software(word, excel, pdf,ppt,outlook,powerBi)
- Driver's license
- Good at communication, cheerful personality, strong learning ability and a strong sense of teamwork
- Be able to adapt to frequent business trips and underground work
- Be able to accept overseas work arrangements