Pay: $24.00 per hour 

 

• Maintain high quality while processing large numbers of personal consumer loan applications     
• Provide excellent customer service to inbound and outbound calls  
• Answer customer service request via an internal communication system
• Be an expert on our product and processes
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Review financial documents submitted by the borrower
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet and/or exceed production, quality, and customer service goals

 

What We Look For:

• 1+ years of experience in banking, financial services and/or related industry
• Previous contact center experience
• College degree preferred
• Ability to calculate financial information accurately
• Strong problem solving and analytical skills
• High level of integrity
• Team oriented mindset
• Ability to thrive in a changing and fast-paced environment
• Excellent verbal and written communication skills
• Detail oriented
• Proficient with Google Workspace: Gmail, Sheets, Docs

 

Nice to Have:

• Knowledge of Zendesk or other CRM applications is a plus

 

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages
  
  

  #LI-Onsite

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