The Affinity Technology team is working on redefining the Sponsor and Customer experience of purchasing and managing their family info and benefits coverage. We’re looking for someone to join our team with that passion to help analyze our needs and define the requirements to solve problems for the best-in-class experiences for our customers.

What Work Would I be Doing?

You enjoy the challenge of finding new and creative ways to solve problems and be major contributor to their delivery.

You are dedicated, calm, and confident even under stress. Communicating, coordinating, and collaborating with our IT team, business collaborators and partners to articulate business and customer needs into clear requirements for the IT squad to deliver.

You actively participate in all agile ceremonies, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.

You’ll understand the high-level designs and business requirements that will enable you to create and write user and technical stories. Asking questions where there are gaps or misses of the business to ensure a quality product is delivered with end customer in mind.

You’ll prioritize and coordinate the backlog of stories and other engineering tasks in a manner which supports incremental delivery.

You will collaborate with product, business, engineers, architects and other team members to capture and create artifacts (i.e., stories, acceptance criteria, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.

You will support testers validating through demos and functional testing to identify defects or missed requirements.

You’ll help software and quality engineers to analyze and identify root cause of system defects or functional gaps.

You will help build and maintain an organized repository of system documentation.

Am I right for the Job?

Post-secondary education or equivalent work experience.

7+ years proven track record in the industry as a Business System Analyst or similar role and experience

A meticulous mentality with deep analytical, conceptual, diagnostic and problem-solving skills.

Strong written and verbal communication, interpersonal and facilitation skills.

Ability to negotiate optimally when clarifying needs vs. wants/likes to balance business direction/requirements with cost of development and risk.

Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.

Enjoy recommending opportunities for optimizing systems and processes.

Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

Have experience learning new business processes, new and legacy technologies , and tools at a fast pace.

Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

Experience working in an agile framework.

 Bonus points if :

You have Strong SQL/Excel/data analysis to prepare reports and generate metrics.

Have a background in Life and Living Benefits or Health and Dental insurance products and processes

Have experience and knowledge in financial reporting or general ledger

BSA able to embrace legacy technologies and also able to translate requirements into appropriate terms. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.