Job Description: 

Customer Support and Professional Services

Location:

Remote Canada

Remote USA

Thank you for taking the time to be part of the Jonas Referral Week. If you are someone whose skill-set compliments the following role, we would like love to talk with you.

Customer Support

The Customer Service Representative / Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to queue management, queue call coverage, and responding to emails, live chat, troubleshooting, and other escalated Client issues.

Professional Services

The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will be a strong communicator who is action-oriented, one who has worked on implementations and integrations, delivered training and will collaborate with colleagues in all areas of our business including software development, professional services, customer support, sales, and finance to help ensure our Clients’ needs are being fulfilled.

Desired Skills

• Passionate drive for results and action-oriented

• Strong interpersonal savvy and world-class customer focus

• Integrity, humility, and trust

• Strong communication

• Process management skills

• Outstanding time management skills

We are part of the largest software company in Canada, Constellation Software Inc., with a unique blend of local control and big company support. Whether you are an ambitious graduate looking to kick start your career or an industry high achiever searching for the next opportunity, why not get in touch and find out more about the Jonas Operating Group.  We would love to hear your story, learn about your ambitions, and figure out if we could have a great future together.

Benefits & Perks

• Comprehensive Benefits Plans

• Competitive Salaries & Variable Compensation

• Employee Share Purchase Plan with Employer Match

• Retirement Savings Plans

• Paid Time Off

• Tuition reimbursement

• Flexible Work Options

• Community Involvement

• Rewards & Recognition

• Company Events

Please Note: When applying to the role and creating your application in Workday, please upload your resume with a title that is closest to your skill set, such as the position, number of years of experience, your name For e.g. Customer Support, 4 years, John Doe

                                                                                    

Business Unit: 

                                                                                    

Scheduled Weekly Hours:

0

                                                                                    

Number of Openings Available: 

0

                                                                                    

Worker Type: 

Regular

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.