Job Description:

Essential Job Functions:

• Act as the primary intake point for technical SAP service requests within the CoE (Center of Expertise)

• Qualify and prioritize incoming requests, coordinating with business stakeholders and technical consultants.

• Dispatch tickets and tasks to the appropriate SAP expert based on domain knowledge and workload.

• Monitor ticket lifecycle, ensuring SLAs are met and escalations are handled promptly.

• Maintain a clear and structured communication channel between business departments and SAP consultants.

• Provide basic triage and guidance when requests are ambiguous or span multiple domains.

• Support reporting and dashboarding of workload and performance metrics.

• Contribute to continuous improvement of the dispatch process, proposing automation or optimization where feasible.

Basic Qualifications:

• Broad technical knowledge across SAP domains: SAP GRC, NetWeaver, ABAP, BASIS, SSO, SAP Business Connector, printing solutions (Kofax, IXOS), SAP workflows.

• Solid understanding of SAP system architecture and integration concepts.

• Familiarity with technical project management and support operations in a hybrid Agile/Waterfall environment.

• Experience working in large-scale, multi-technology SAP environments (cloud and on-premise).

• Strong coordination, problem-solving, and stakeholder management skills.

• Ability to interpret and triage complex technical requests accurately.

• Minimum 7+ years of SAP-related experience, preferably in cross-functional coordination or support roles.

Additionally, we offer:

• Employee Assistance Program.

• Referral Program.

• Learning Platforms and Programs (incl. LinkedIn Learning, Udemy, certification programs).

• Life insurance.

• Opportunity to obtain a Multisport card.

• Extra 3 vacation days

• Discounts and special offers from selected vendors.

• Meal tickets covering 100% of value by the employer

• Public transportation allowance for physical/ hybrid work arrangement.

• Benefit Plus system (exceptional amount to spend for various options – sports, books, activities, vouchers etc)               

• Sick days

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.