Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Ann & Robert H. Lurie Children's Hospital of Chicago

General Summary of Position Responsibility:        

The Ambulatory Template Manager collaborates with department/medical group and division leadership, staff and providers, ambulatory leadership, Centralized Access Center leadership, Digital Health, and IM to proactively identify and provide guidance and best practice solutions for template management with the goal of improving patient access and supporting adherence to ambulatory template standards. This role ensures patient-centric access to ambulatory services is delivered smoothly, efficiently, and timely, while supporting a positive patient, staff, and provider experience. Creates and maintains a goal-oriented climate of cross-team collaboration for effective problem-solving, conflict resolution, support for organizational values and standard work.

Essential Job Functions:

• Direct division leadership and template managers teams to develop, enhance and maintain ambulatory scheduling templates according to institutional guidelines and standards as set by the multi-disciplinary ambulatory leadership team.
• Produce and run training and education offered centrally to all scheduling teams, offers specific guidance and support to division leadership and scheduling teams to optimize scheduling and decision trees for their respective clinics.
• Works collaboratively with department/medical group and division leadership, ambulatory leadership, Centralized Access Center, and IM to ensure effective template design.
• Conducts periodic specialty-wide template reviews with department/medical group leaders to support efforts to minimize barriers to access and meet patient demand.
• Accountable for the monitoring and management of template health dashboards including report out to medical group and hospital leadership.
• Provides leadership and coordination of integration support team(s) to proactively understand and mitigate downstream impacts on scheduling template and patient access-related changes.
• Advises medical group/department and ambulatory leadership to best practices and recommends solutions to drive alignment between technical and operational efficiency.
• Monitors applicable industry trends, novel, and emerging solutions to drive continuous improvement opportunities for template management and decision trees.
• Evaluates the impact of access-related initiatives on provider, staff, and patient/family experience and recommends enhancements as appropriate.
• Other duties as assigned.

Knowledge, SKILLS, and Abilities:

• Bachelor’s degree in a related field preferred or 4 Years of experience and specific experience and training in ambulatory template management accepted in lieu of a degree.

• Minimum of five years of progressively responsible experience in an academic medical center or hospital, with experience in ambulatory clinical operations, physician practice management, or digital health preferred.

• Highly motivated self-starter who can motivate others. Advanced leadership skills, with the ability to create and maintain a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values and standard work.

• Comprehensive knowledge of patient access workflows as well as advanced technical knowledge and skills in Epic template management, including the ability to incorporate national best practices in complex and/or unprecedented situations across multiple functional areas.

• Experience implementing strategic plans and facilitating workflow improvements. Ability to translate strategy into operational processes and workflows.

• Thorough knowledge of patient access-related data and metrics and the ability to leverage analytics and synthesize data to inform recommendations.

• Demonstrates sound, responsive decision-making and problem-solving skills. Ability to address problems which are highly varied, complex, requiring gathering input from multiple sources to find innovative and creative solutions

• Displays excellent oral and written interpersonal communication skills to convey complex information clearly and concisely to all levels of staff and management. Includes strong presentation skills to effectively target communications to the audience, whether it is patient/family, staff, provider, or leadership levels.

Education

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

 

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]