Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

We are currently hiring a Senior Travel Insurance Claims Specialist based in our Head Office in Burnaby.

Please note that this is a hybrid role based out of our Burnaby, BC office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As a Senior Travel Insurance Claims Specialist at BCAA, you will play a critical role in ensuring fair and efficient travel insurance claims handling. You will be responsible for administering the claims process and negotiating settlements in line with Provincial Statutes and BCAA’s corporate policies. You will also work closely with third-party adjusters, ensuring claims are processed accurately and in a timely manner, while maintaining high standards of service and professionalism.

In this role, you will be tasked with reviewing complex claims, investigating escalations, and ensuring that Service Delivery Partners adhere to BCAA’s standards. You will act as a key liaison between the claims team and other internal departments, as well as external stakeholders, ensuring that claims are settled fairly and cost-effectively. This is a great opportunity for someone with strong experience in travel claims and a passion for delivering exceptional service.

Who you are:

• You are highly experienced in travel claims assessment, with the ability to manage and settle complex claims effectively.

• You are detail-oriented and possess strong analytical skills, allowing you to assess and validate claims accurately.

• You thrive in a fast-paced environment and can manage multiple tasks simultaneously while maintaining a high level of professionalism.

• You are an excellent communicator, both in writing and verbally, able to build relationships with internal teams, external partners, and insured claimants.

• You are proactive in identifying opportunities for improvement in claims processes and are comfortable working independently or as part of a team.

What you’ll do:

• Administer the travel insurance claims process, ensuring compliance with BCAA’s policies, Provincial Statutes, and the BC Insurance Act.

• Review claims information, including hospital records, estimates, invoices, and receipts, to ensure accuracy and completeness.

• Investigate escalated claims and work with third-party adjusters to determine the validity of claims and negotiate settlements.

• Attend Case Review Committee meetings with Service Delivery Partners and provide guidance on claims handling.

• Ensure claims are processed in a timely manner and that settlements are conducted professionally and fairly.

• Maintain organized claims files and ensure that all documentation is complete and up-to-date in accordance with department standards.

• Collaborate with other BCAA departments, including Compliance, Finance, and Underwriting, to ensure best practices and stay current with regulatory expectations.

• Periodically step in to directly negotiate and settle claims when needed.

What you bring:

• You hold a Diploma in Insurance or an equivalent combination of education and experience.

• You have 5-9 years of experience in travel claims assessment, with a strong understanding of insurance statutes and claims processes.

• You are proficient in using MS Office and have strong analytical and troubleshooting skills.

• You are highly organized and possess excellent communication skills, both verbal and written.

• You are comfortable working in stressful situations and handling irate individuals with professionalism and care.

Bonus skills and experience!

• CIP designation.

• Second language proficiency.

• Medical background to support claims assessments.

• Experience with Salesforce or similar claims management systems.

Internal Applicants: Please note that the internal posting closes on October 9th, 2024, and the role is a Grade 12 position.

The salary range for this position is $80,484.96 to $100,606.20 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].