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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

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Supervisor, Workplace Services MEP Engineering reports to the Senior Manager, Workplace MEP Engineering, AMER. They provide on-site technical readiness and expertise to maintain building systems, provide partner and event support, and handle high-value assets in the facility. This role is a full-time, in-office position based in Salesforce Tower Chicago.

Core Job Functions

Building Systems Maintenance & Operations

• Primary point of contact for all mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce tenant spaces for the Chicago and Indianapolis tower locations. 

• Responsible for sourcing and handling relationships with MEP service vendors, including contract review, scope, and proposals. 

• Solve Salesforce-owned assets and provide guidance on interruptions related to MEP systems.

• Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting controls systems are functioning properly.

• Maintain tenant BMS access on-site and remotely; maintain lighting controls programming access on-site and remotely.

• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.

• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems. Support and monitor landlords building management team in their hard services delivery.

• Monitor and assess the performance of MEP service vendors to ensure they are meeting contractual obligations and service level agreements. Provide regular feedback to vendors for continuous improvement.

• Work with Salesforce Projects team to coordinate vendor access during capital projects and building improvements. Coordinate as required with Projects Team to ensure MEP operational alignment.

 

Asset Management & Planning

• Maintain records of repairs, calibration, and maintenance using Salesforce Integrated Workplace Management System (IWMS).

• Conduct quarterly asset surveys using IWMS and ensure equipment information is accurate and up to date.

• Develop and maintain Maintenance Plans for all primary MEP equipment in the Tower location; review and update equipment plans annually.

• Collaborate with the regional MEP Manager to develop and run the annual maintenance and operations budget for the Tower location. Track expenses, review invoices, and ensure that budgetary constraints are adhered to.

Climate Action & Carbon Reduction

• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, inclusive of tenant and base building utility bills.

Events & Hospitality

• Run lighting controls systems and create specialty programs as needed per Events team or special event requests.

• Create specialty HVAC programs as needed per Events team or special event requests.

• Implement and review Vendor Work Rules to maintain safe vendor participation in events held at the Tower location.

• Coordinate with Events team for external vendor MEP needs.

Health, Safety, & Emergency Preparedness

• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.

• Implement building protocols as per Workplace standards in response to adverse events (e.g. smoke and wildfire, airborne pandemic, etc.).

• Maintain and monitor Indoor Air Quality (IAQ) sensors for the Tower location, solving as needed.

• Goal Zero – Embed EHS as a way of doing business. Carry out a zero tolerance to unsafe working practices to target a goal zero accident rate.

Experience & Qualifications:

• Enrolled or have undertaken technical training related to facilities management, HVAC, refrigeration, or electrical subject area; certification or curriculum preferred.

• Knowledgeable of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.

• Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems.

• Ability to lead and organize large amounts of data; comfortable using G-suite, including Sheets, Google Drive, and Gmail.  Salesforce and Slack experience preferred.

• Documented ability to identify and diagnose mechanical problems in real time. 

• Excellent communication skills; experience in working with vendors, internal partners, and non-technical customers preferred.

• Demonstrated ability to self-manage time and projects and work independently.

• Collaborates with partners to solve complex multi-functional issues.

• Able to use a ladder, familiar with basic tool operation, and comfortable operating small handheld power tools.

• Travel up to 25% may be required, in Midwest region. 

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