The work model for the role is hybrid. #LI-hybrid

This is a global role; the preferred locations are Poland, Czech Republic, France, Portugal, Italy or India. 

Your responsibilities:

• Own and govern our CMS platform and digital communication tools, ensuring transparency with senior stakeholders. You'll prioritize improvements based on business strategy, manage the development roadmap, and drive adoption across the organization.
• Lead service delivery excellence by managing day-to-day operations across internal IS teams, GBS IS units, and external suppliers, ensuring service requests and incidents are fulfilled within agreed SLAs and OLAs
• Drive alignment between business and IT by collaborating with business stakeholders to identify requirements, validate expected outcomes, and ensure application services consistently meet customer needs
• Manage financial accountability including budget ownership, cost charge-out to respective business units, and ongoing assessment of efficiency improvements based on technological, financial, and functional feasibility
• Ensure data quality and information consistency by working iteratively with the business to validate system-generated reports, assess data integrity, and support compliance with Information Produced by Entity (IPE) requirements
• Lead incident, problem, and change management by overseeing root cause analysis, defining workarounds, and coordinating resolution across teams to restore services within agreed SLA timelines
• Maintain a robust IS governance framework by steering reference teams and steering committees, managing vendor relationships, and ensuring adherence to corporate IS policies, security standards, and external legislation
• Contribute to IS strategy by collaborating with the Head of Business IS and IS leaders to shape the overall application roadmap in alignment with ABB's global IS strategy and business objectives
• Develop and lead people by building competence within the team, promoting a high-performance culture, and guiding geographically dispersed teams toward shared goals

Qualifications for the role:

• Master's degree in Information Technology, Business Engineering, or a related field
• 10+ years of IT experience, with at least 3+ years in a global management or leadership role overseeing digital communications platforms and CMS systems 
• Hands-on experience managing and delivering digital communication platforms and CMS solutions such as Adobe Experience Manager or equivalent systems at enterprise scale 
• Proven experience managing budgets exceeding 1M USD, with accountability for cost control, forecasting, and financial reporting 
• Proven track record as an application services leader in a complex, global organization with both internal and external stakeholder interfaces
• Strong experience managing SLAs, OLAs, and vendor relationships in a multi-supplier environment
• Demonstrated ability to implement processes, tools, and governance frameworks at scale
• ITIL knowledge is a plus; experience with end-to-end functional process understanding is highly valued
• Exceptional negotiation, facilitation, and consensus-building skills
• Fluent in English with strong communication abilities across all organizational levels

What’s in it for you:

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward