Job Summary

Manages the day-to-day operations related to all Sales Tax Recovery activity for Consumer Affairs, Dispute Resolution and Legal teams. Responsible for reporting activities related to Sales Tax reimbursements and Vehicle Service Contract cancellations.

This position must be able to research state statutes relating to Lemon Law recoveries and build relationships with state auditors to effectively and efficiently process recovery claims.

Must be reliable and dedicated, effective in team and relationship building, and interested in self-development and professional growth.

Contributes to building brand value and achieving enduring profitable growth.

B. Job Responsibilities

Review all repurchased vehicles for recoverable funds to include Sales Tax, Vehicle Service Contracts, Maintenance Plans, and any applicable refundable monetary amount.

Complete Sales Tax Packets weekly, following state requirements and updating Customer Support Tools accordingly.

Vendor Management including, but not limited to:

*Track, review, and analyze all transactions per VIN

*Coordinate transactions quarterly with vendor

*Ensure vendor is submitting to the states in a timely manner

Research new and/or changed state lemon statutes requirements for recovery. Contact state auditors as applicable to process refund claims.

Follow up on all missing required documents (from dealers, customers, vendors, lien holders or field staff) in order to receive the maximum recovery.

Serve as the primary point of contact for external auditors and tax authorities during audits and inquiries, providing necessary documentation, explanations, and support to facilitate smooth and 

successful outcomes.

Receive, audit, and prepare for deposit all checks received from recovery efforts monthly. Reconcile checks received against the deposited checks. Update CST’s accordingly.

                    

Analyze tools for process improvements including updating SOP’s.

Conducts presentations to upper Management on Recovery, Operations and Correspondence activities on a quarterly basis.

Run weekly reports, including Vin Review, Sales Tax Disposition Titles Received, and the ECW Report.

Ensure vendor tracker is completed monthly and reconcile vendor invoices as received. Complete vendor missing document reporting sent quarterly. Maintain records of each state statute to ensure all recovery efforts are current.

1. Job Knowledge and Skills:

Intermediate computer systems knowledge, analytical ability, strong verbal and written communication skills and strong organizational skills to effectively interface with internal and external departments. Independent decision-making and strategic thinking. Must have excellent time management skills and the ability to successfully manage multiple projects simultaneously. Attention to detail and problem-solving skills required.

2. Years of Experience:

Three or more years of experience directly related to project management, customer escalations, finance, and vendor management.

3. Education

Bachelor’s degree required

4. Specific Course/Certifications

Intermediate/Advanced knowledge of Microsoft Professional Suite, with emphasis in Excel and Power Point. Knowledge of SalesForce content management systems preferable.  

5. Travel Required?

Occasional overnight travel - ability to travel to vendors, call centers and regional offices

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace.  All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

**Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Murfreesboro Tennessee United States of America