About Us:

BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

Reporting to the EMEA Field Service Director, the highly motivated and experienced Technical Support Leader will have responsibility for our EMEA Technical Support team. This pivotal role involves creating, leading and mentoring a team of Technical Support Engineers within a matrix reporting structure. 

The Technical Support Leader will be responsible for the creation and implementation of a network of support within the EMEA region who will form part of the larger global team. This global team will provide support to our total customer base using tools, technology, processes, knowledge and expertise

The Technical Support Leader will lead a team who are based across our various sites in the EMEA region, and as such this role will require frequent visit to those locations and to other BW Packaging locations from time to time. Visits to customers sites may also be required occasionally.

Key Responsibilities/Complexities:

Reporting to the EMEA Field Service Director and working closely with the global Technical Support team and alongside other functional Leaders, develop and implement local strategies to meet the needs of our customers whilst growing Field Service Revenue and Net margin. Develop processes and tools for optimum team performance and efficiency Actively work to implement and publish metrics related to customer response time and issue resolution in relation to technical support. Develop and promote services which add demonstrable value to our customers  Identification of and focus on critical priorities that increase our field service business and Customer Trust Domestic and international travel (10-15%) to sites, key meetings, and clients  

Required Education and Experience:

5+ years in a similar service leadership role (parts or capital goods manufacturing organization preferred) leading a functional area, with 5+ years’ experience managing remote team with P&L responsibility. A proven track record of driving a business unit/functional group in identifying and driving areas or improvement (including Lean and Continuous Improvement methodologies) across an organization, resulting in improved product margin, profitability, and step-change performance Demonstrated effective management (both direct and through influence) across multiple locations and remote work groups  

Proficiency in, MS Office, ERP, CRM and BI systems  

Key Competencies:

Critical thinking and decision quality Drives results: Sets compelling goals and aggressive schedules for improvement in all facets of Operations.  Delivers always on commitments. Translates the Operations vision and strategy into practical, actionable and quantifiable plans, and executes flawlessly.  Makes timely decisions when a quick response is required and makes tough business decisions based on the facts of the case.

Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results < >Strong interpersonal skills with the ability to coach, develop and inspire team members Entrepreneurial, flexible, yet results-focused with a strong work ethic High degree of intellectual curiosity, honesty and capability Openness to feedback and coaching with a strong orientation towards continual learning and improvement ability to solicit, accept and provide direct feedback without defensiveness Capacity to function in a complex, global company with ease and fluidity, while driving and influencing results and managing multiple stakeholders Strong organizational and communication skills – ability to manage multiple responsibilities, and effectively communicate to a wide variety of audiences  

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

 

 

Company:

BW Integrated Systems