Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join our team and experience Workday!

It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

Job Description:

• We’re building the world’s most advanced network for verified and trusted credentials, powered by Blockchain technology. The Operations Product Support Team is growing and seeking a Technical Support Analyst with extensive product support experience in the areas of, but not limited to, Issued and Verified Credentials, Credential API’s, User Interface (UI), Mobile Technologies and Authentication. Additionally, these support analysts have a deep technical understanding of software and are capable of taking a holistic view of complex systems. Our customers are supported by proficient analysts who can collaborate with all of our engineering teams to quickly analyze and diagnose issues for product improvement. Our ultimate goal is to ensure Workday delivers an excellent user experience

Key Areas of Responsibility:

• Develop product expertise in various Workday products, including but not limited to, Credentials (Verified and Issued), User Interface, Mobile Devices, Authentication (Native, SAML, Openid, Multi Factor, etc.)
• Advanced understanding of Mobile software such as iOS and Android
• Advanced understanding of all browsers and use of developer tools

Key Technical Skills & Knowledge:

• Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Mathematics, Business
• 3+ years of experience providing technical support for enterprise software applications (SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)
• Understanding of Blockchain and data encryption
• Understanding of data transfer via HTTP
• Working knowledge of JSON
• Excellent problem solving, analytical and troubleshooting skills
• Ability to absorb new technology and features
• Capable of excelling in a fast paced environment
• Demonstrated technical hands on experience with system or applications
• Collaborate and communicate effectively across multiple technical teams
• Strong Organizational and prioritization skills
• Proven ability to drive issues towards resolution in a timely manner
• Demonstrated customer service experience and/or strong interpersonal skills
• Passion for web or application development
• Expertise in assisting customer in the use of a SaaS product
• Drive and participate in the product defect/enhancement process with Development by accurately identifying defects and enhancements and communicating status to customers
• Ability to collaborate with multiple teams throughout the Product life cycle, including Development, Product Management, Program Management and other technical teams
• Track and manage customer reported issues via a case management system adhering to best practices.
• Participate in our global 24/7 support program

About You

Basic Qualifications

• 4+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.erstone.

 

Other Qualifications

• 6+ years of experience in required and preferred qualifications, with a strong understanding of case handling processes and escalation procedures

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!