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Overview

Reporting to the Unit Manager, with latitude to exercise discretion and independence, supervises the daily operation of a subset of a YARC Unit’s facilities.  Supervise the C&T staff within the facilities and provide additional support to the Unit Manager for all facilities within the Unit, as needed.  Identify and implement methods to continually enhance operational efficiency, consistency and effectiveness of the operations within the Unit.

Essential Duties
1.    Plan, prioritize, assign, supervise and organize the work of animal technician and sanitation staff performing duties within a subset of the Unit.  Implement and enforce performance standards for staff.  Evaluate performance, hire staff as approved; recommend staff for transfer or promotion to the Unit Manager. Initiate and conduct disciplinary meetings and provide documentation and follow up to the Unit Manager. 
2.    Responsible for the development and analysis of unit-based reports and schedules to ensure operational efficiency.  Develop and implement contingency plans and redirect staff for coverage of scheduled and unscheduled interruptions to the daily operation of the Unit.  Ensure that staff are assigned to work duties appropriate to the grade level/s and provide mentoring and/or training, in conjunction with the Training Manager, to staff at all levels.
3.    Ensure performance within assigned facilities of the unit is in compliance with Federal, State, Local and University regulations.  Provide time-sensitive responses and implementation of corrective actions to inspection deficiency notifications or quality control reports.
4.    Proactively develop and maintain relationships with the Yale laboratories in your unit to ensure that customers can easily bring forward needs and concerns to the right YARC entity and are kept informed of recent developments in YARC that may impact them.  Solicit feedback to help determine areas of service improvement or areas that YARC Operations can facilitate discussions with other departments to improve processes.
5.    Analyze animal-related research project requests, assess investigator requirements and determine best methods, within operational guidelines, for meeting investigator requests. Investigate and resolve customer service-related questions, concerns or complaints from investigators.  Act as a liaison between investigators and animal technician staff to ensure quality customer relations and service.  Escalate to and collaborate with the Unit Manager to resolve more complex issues. 
6.    Oversight of and assistance in building, developing, and leading teams of staff tasked with solving problems and continuously improving YARC processes per the needs of the unit.  Demonstrate high enthusiasm and motivation while encouraging the team to stretch, learn and reach for goals and solutions.
7.    Oversee submission and accuracy of personnel time-keeping records.
8.    Provide regular weekend supervision of animal technician staff across all units. Participate in supervisory coverage of holidays and M&P benefit time on a rotating schedule.  Exemplify flexibility by accommodating special projects and changes to the Unit structure as directed by the Unit Manager.
9.    Evaluate new equipment and adapt current processes to continually optimize the operation of the animal facility and washrooms to improve safety, efficiency, and quality.  Provide recommendations to the Unit Manager.
10.    Attends relevant seminars and conferences as necessary to stay current in field of laboratory animal technology and logistics and develop Lean Six Sigma skills to enhance process efficiencies and problem-solving techniques.

Work Schedule - Tuesday - Saturday, 7:00 - 3:30

Will be required to obtain a BSL‑3 Select Agent Compliance Certification, which includes completing a federal background check.

**Must Pass YARC (Yale Animal Resources Center) Health Screening. ** This form is filed with Employee Health in a confidential file specific to employees who work at YSM Buildings. Offer is contingent upon successful passing of health screening.

Skills & Abilities:
1. Strongly demonstrated experience working with animals.

2. Strong computer skills including intermediate proficiency with Excel.

3. Excellent presentation, communications (oral and written) and interpersonal skills. 
4. Ability to foster a service team environment. 

Preferred Skills

1. Supervisory and management skills.

2. Working knowledge of Labor Relations, contract administration and Human Resources issues. 

3. Experience working in a laboratory animal science environment.

4. Experience with data analysis.

Preferred Certification:
•    Advanced certification by the American Association of Laboratory Animal Science
•    Lean Six Sigma Certifications

 

Principal Responsibilities

1. Reviews and determines staffing needs, job posting requirements, salary guidelines, and labor agreement interpretations for exempt and non-exempt staff in one or more functional department of the University. 2. Manages the administrative support needs for exempt and nonexempt staff and provides recommendations, improvements, solutions and assistance as needed. 3. Manages and monitors technology needs, conducts inventory, and system requirements for the assigned departments. 4. Develops and prepares budgets, financial forecasts, and financial analyses and the actual vs. budgeted performance reports for the departments. 5. Manages the use of facilities in one or more departments including office space, work stations, equipment, and office supplies. 6. Manages administrative support for activities of one or more departments to ensure timely completion of projects. 7. Manages and coordinates training sessions for assigned departments when new policies or practices are adopted. 8. Ensures compliance with University and federal regulations as they apply to the assigned departments. 9. Identifies, plans, and develops administrative policies for the assigned departments. 10. Assists in reviewing and implements University and departmental policies as they pertain to the administrative functions of the assigned department. 11. Assesses and makes recommendations regarding staff development and staffing levels. 12. Monitors, develops, plans, and executes systematic research on user requirements through such mechanisms as surveys, interviews, focus groups and competitive analysis. 13. Manages a staff of exempt and non-exempt employees. 14. May perform other duties as assigned. Required Education and Experience Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

03/25/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (23)

Salary Range

$65,000.00 - $101,000.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.