Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client Relations Account Manager to join our ever evolving Client Success Latam team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

· Our Client Success Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you'll own:
As a Client Relations Account Manager I, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery [Insert role responsibility

• Ensure a positive and consistent relationship for one or more assigned clients

• Serve as primary point of contact to support problem resolution and ensure client retention

• Develop strong working relationships with assigned clients and Worldpay resources

• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

What you bring:

• Customer Relationship Experience - Efficiently handling customer issues and complaints to ensure satisfaction and retention. This involves proactive approaches to customer.

• Analytical Skills - Ability to analyze client data, identify trends, and make data-driven decisions to improve client outcomes and satisfaction.

• Strong Communication Skills - Clearly articulate ideas, provide updates, and address client concerns effectively.

• Problem-Solving Abilities - Be adept at identifying issues and developing strategic solutions to ensure client satisfaction and retention.

• Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.

• Empowered – You use our initiative, taking calculated and thoughtful risks to progress

• Accountable – You never standing still, never settle. You work at pace to achieve your goals.

• Prior banking or payment industry related experiences is a plus

• Advanced/ Fluent English

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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