Responsibilities:

• Developing analyses and designing reports that provide visibility into fraud trends, patterns and root causes.
• Using analytical data to create a storyboard that Senior Management will use to approve new strategies, process changes or vendor solutions to minimize fraud exposure.
• Track and report emerging trends and opportunities to Senior Management.
• Manage end to end first party fraud risk, including fraud/OD loss mitigation, for our US Wealth Management and Retail Business Banking lines of business.
• Support ad-hoc fraud policy analysis and projects as required.
• Provide end-to-end views and recommendations that balance client experience, time to booking and new account approval rates with identification of opportunities in fraud mitigation.
• Apply an excellent working knowledge of fraud risk assessment and policy.
• Lead development and implementation of effective fraud avoidance, detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
• Interface with internal and external partners to evaluate new tools to enhance detection and analytical capabilities.
• Evaluate impacts and potential fallout of missing data, and drive analysis to aid in prioritization of technology investments to close data gaps.
• Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• The position requires substantial interaction with Policy, Operations, Wealth and other functional business partners to optimize business strategies.
• Provide updates and communicate key initiatives to senior management.
• Partner with Analytics, Fraud Operations and Credit Policy to ensure robust controls in place to detect and mitigate deposit fraud.  

Leadership Competencies

• Strong business and data analytical skills with proven track record of complex processes and data analysis
• Ability to manage multiple priorities and deal effectively with demanding business partners
• Ability to work under tight deadlines
• Excellent verbal and written communication and presentation skills
• Ability to interact successfully with business partners, operations, technology and finance teams
• Strong planning, coordination and organization skills
• Ability to work effectively in a cross-functional organization
• Microsoft Office (Word, Excel, PowerPoint, Access) experience
• Effective project management skills

Qualifications:

• 5+ years’ experience in analytics, policy, risk management, and/or operations, preferably in fraud and/or Wealth domains
• Bachelor’s degree in a business or management discipline or business or equivalent experience
• Experience in designing and/or acquiring systems, technology or process to achieve business objective(s)
• Experience with data and root cause analysis

Education:

• Bachelor’s degree or equivalent experience

Note: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Operational Risk

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Jacksonville Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Aug 27, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.