IT Help Desk Specialist & Customer Care Specialist

Posted:
1/8/2025, 3:58:15 AM

Location(s):
Alberta, Canada ⋅ Lethbridge, Alberta, Canada

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Workplace Type:
On-site

Sunrise Farms is a group of companies with primary focus in the poultry industry.
From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.

Role:

This position reports directly to the Director, IT Operations and focuses on support for all Tier 1 and 2 end user support. Responsible for providing customer care and support services to various users experiencing technical problems and IT issues involving business applications, workplace productivity tools, desktop, laptop, telecommunications and network services. This includes providing second line support, problem tracking, diagnosis, replication, resolution, escalation and system / application support documentation development for all of Sunrise Farms’ offices and affiliate facilities across Canada. This role will apply proven communication, analytical, and problem-solving skills to ensure client satisfaction with both operational and project related issues. The IT Customer Care & Helpdesk Specialist also manages project support transition services and strives to achieve timely closure of project implementation issues and ensure a positive synergy exists between project and support teams as well as end users. 
#LI-SJ
#IND2

At Sunrise Farms we are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.

Please note that the expected new hire salary range provided is derived from a group of like roles within Sunrise Farms. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.