This role is responsible for the implementation of non-complex Group Benefits Clients by providing navigation for Plan Sponsors and Advisors. The role is the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

Responsibilities

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources.

• Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings used within all areas of Group business .Evaluate and resolve appropriate non-standard risk assessments for non-complex new business.

• Provide analysis and technical support regarding product, pricing, and alternate funding arrangements.

• Engage Group Benefit business internal partners as needed to resolve client requests and issues, bringing up to management as necessary.

• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries.

• Actively participating in Group Benefit and Underwriting process and product improvement initiatives.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters. 

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems

• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets

• Understanding of funding arrangements, risk analysis and financial reporting

• Strong verbal, written communication, and presentation skills

• Demonstrated analytical and problem-solving abilities

• Independent, self-motivated with ability to manage multiple tasks and deadlines simultaneously

• Ability to effectively engage and communicate with internal partners and Market Sources / Sponsors

• Bilingualism (English and French) is an asset

• Strong attention to detail

• Ability to handle fluctuating workloads and multiple priorities within set time constraints

• Excellent knowledge of Word, Excel

• Ability to interact effectively with various levels of internal and external customers

• Comfortable with math and applying actuarially approved pricing methodology

• Ability to work comfortably within tight turnaround times and fluid deadlines

• Able to provide creative and thorough solutions that meets our clients’ needs while maintaining business credibility

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.