Representative Customer Service

Posted:
4/21/2026, 7:34:11 PM

Location(s):
Lazio, Italy ⋅ Rome, Lazio, Italy

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Work Flexibility: Remote or Hybrid or Onsite

The role will be focused on supporting the Electonic Invoicing Specialist on all tasks related to electronic invoicing with particular attention to process flow, adjustments of errors, archiving.

Key Activities & Accountabilities 

Process flow and related procedures

 - Support Electonic Invoicing Specialist on mapping process flow 

- Identify potential flow issues and escalate

- Daily monitoring of errors (from Oracle to EDICOM, from EDICOM to SDI) and of SDI invoices rejection

- Management and adjustment of errors and of SDI invoices rejection

- Maintain relations with CS for error management   

Archiving

- Coordinate with EDICOM for the correct e-archiving of invoices (AR and AP) 

- Coordinate as needed to ensure that documents are properly archived 

Other

- Support Electronic Invoicong Specialist on reporting, communication and daily activities related to the electronic invoicing.

Travel Percentage: None

Stryker

Website: https://www.stryker.com/

Headquarter Location: Kalamazoo, Michigan, United States

Employee Count: 10001+

Year Founded: 1941

IPO Status: Public

Industries: Biotechnology ⋅ Health Care ⋅ Life Science ⋅ Medical ⋅ Medical Device

Visa Sponsorship: Sponsors work visas