Posted:
8/14/2024, 5:00:00 PM
Location(s):
England, United Kingdom ⋅ London, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary
Workplace Type:
On-site
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Assistant (Veterinary Receptionist)
Location: Blythwood Vets, Supporting across all four practices.
Salary: £14,991 per annum
Job type: Permanent, Part-time
Hours: 24 Hours Per Week. 8 Hour shifts between the hours of 8:00 and 19:30.
An exciting opportunity has opened at Blythwood Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front-of-house team!
The role involves direct interaction with clients at our reception desk and encompasses all aspects of client care support.
Your role and responsibilities
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
Required Skills and Experience
Experience working with the public in person and by telephone.
Experience of working within the Veterinary industry.
Flexibility to cover all four Blythwood veterinary practices.
Good telephone manner
The ability to communicate well with clients and colleagues, face to face, telephone and email.
PC literate with Excel and Word
Sound literacy and numeracy skills
Able to adapt and quickly use in-house computer applications and software (training will be provided)
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.
A high-end first opinion practice which has been established in the local area for over 40 years.
We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie[email protected]
Salary Value: £14,991 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary