R10055053 Customer Support Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

• Review and resolve assigned issues and inquiries

• Ensure mandatory Queue coverage

• Cancellations and Rejections

• Assist and Support EspriGas “TMG” customer request

• Ability to assist and manage department mailboxes 

• Serve as communicator between Customer Service and Key Accounts

• Ability to work with Airgas internal associates  across the organization

• Assist with overflow calls

• Rush Deliveries

• Assist with Non-Strategic Return Labels  

• Manage FTO’s

• Assist with Escalations 

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Are you a MATCH?

o perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL CHARACTERISTICS:  The successful candidate will possess:

• Good organizational and people skills.

• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.  

• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful. 

• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.

• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.     

• Responsiveness, respond promptly to the needs of our internal and external customers.

• Initiative, if a task needs to be done willing to provide above and beyond efforts.

• Stewardship protects and ensures the best interest for the company.

 

• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.

• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.    

• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and  taking ownership.  

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.

• Computer Knowledge

• Experience with SAP, (preferably)  

• Experience with Salesforce, (preferably) 

• Attention to detail with ability to organize and prioritize workflow

• Ability to follow instructions and procedures properly in a fast paced work environment

• Ability to leverage research tools to execute sound decisions

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch

• Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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