Job Responsibilities:

·   Respond & handle the order requests via email or phone from marketplace partner and internal team timely to catch up the market need.

·    Primary liaison for Key Accounts. Resolves issues like price, discount, and delivery discrepancies. Maintains frequent communication with partners for prompt support.

·     Be the lead on managing all NSP returns in Taiwan, speed up the lead time and provide an efficient bridge between warehouse, customers, and cross functional teams.

·     Work closely with logistics and sales teams and provide expertise in order management and maintenance.

·     Effectively communicate with partners to assigned accounts to resolve issues and frequently connect with customers to provide prompt support for the customer needs. Maintain collaborative customer relationship.

·     Provide regularly provides reports on cancellations, order balance, shipment, order status, and returns to the SA team and partners.

·      Support for local consumer service. Acts as a key contact for consumer service in Taiwan, ensuring quality support.

Requirements: 

·        Bachelor’s degree with minimum 2 years solid experience in Customer Services / Order Management

·        Able to handle customer enquiries independently

·        Good telephone manner and communication skills

·        Good interpersonal and communications skills in English and Mandarin

·        Experience in SAP system and familiar with MS Excel

·        Able to work in team-based environment, demonstrated multi-tasking abilities

·        Immediate availability is preferable