About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

Are you ready to take on a dynamic and rewarding opportunity as a Service Manager with a recognized brand that is at the forefront of innovation and growth?

This critical role is now open, offering you the chance to lead a team, drive exceptional customer service, and be a key player in the success of a thriving organization. Join us as we continue to expand and make a real impact in the industry!

As a Service Manager you will be responsible for warranty support functions, to include administration, dealer support, field service support, repairs, part requests and recovery. You will support a Technical Support Specialist team while maintaining customer satisfaction and maximum service by providing customers and service providers with technical assistance. Manage local service providers in performance of service, repair parts deliveries and parts recovery.

YOUR IMPACT:

• Manage, assign and supervise the work of others
• Train and mentor subordinates in the areas of vehicle warranty, day-to-day business operations, system measures, and project management.
• Travel as required in support of refuse dealers, customers, and service providers.
• Diagnose, repair, and service refuse vehicle concerns. If necessary, coordinate with local service providers and technical support specialists.
• Coordinate with dealers, customers, service providers, and fellow employees to get service and parts expedited to the customer’s satisfaction.
• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.
• Manage refuse domestic and international field efforts.
• Present a professional image to OSK, to the government, and to US commercial agencies.
• Manage refuse warranty administration process.
• Manage refuse vehicle retrofit/recall programs.
• Assist Oshkosh aftermarket business development personnel with market resource and identification of new business opportunities.
• Develop and report service. Parts and service sales critical issues.
• Develop service support and service sub-contractor network in support of service contracts.
• Review reports for systemic issues and initiate Field Quality Reports (FQRs) to document issues coming in from the field.  Work with internal teams on corrective actions and continuous improvements to address these issues.
• Manage vehicle configuration as outlined from engineering.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, automotive technical, mechanical engineering, or related field; or 4 years professional experience in a related field
• A minimum of 7 years relevant experience in a leadership role
• Active passport or ability to obtain a passport

WHAT MAKES YOU EXCEL:

• 15 years previous experience working with maintenance and management on refuse vehicles
• Excellent oral and written communication skills with attention to detail

WHY OSHKOSH?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.3009 or our talent acquisition team by email [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.