Who we are looking for 

A Digital Asset Operations Director for State Street’s Digital Asset Operations team who has a strong understanding of both traditional assets and digital asset operations coupled with large institutional experience. The Digital Asset Operations team is responsible for assisting in the design and/or execution of the operational model for sub-custody and self-custody within our Global Delivery teams as part of delivering the enterprise strategy for State Street Digital. This is an exciting opportunity for an agile and dedicated manager looking to take on a leading role in building the future digital infrastructure of financial markets from the ground up. 

You will report directly into the Head of Digital Asset Operations and work closely with our dedicated Digital teams in Product Development, IT, Business, Governance & Controls, Risk and Compliance plus our State Street Global Delivery and Sales teams to effectively service our Institutional client base. In addition, you will be involved in engaging with State Street Digital’s external partners and vendors, from early in the product development cycle right through to testing, delivery into operations of our new client services in approved jurisdictions.     

This unique role requires knowledge of traditional investment services business operations – particularly in the areas of custody, payments, trading, securities servicing and process, compliance and process documentation - as well as a broad understanding of next generation technologies, including distributed ledger technologies (blockchain), digital custody, cryptocurrencies, wallet technology and tokenization. This role also requires experience with business transformation and change management to help grow nascent businesses. 

Why this role is important to us 

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for. 

What you will be responsible for 

As a Digital Asset Operations Director, you will:

• Own the overall front-to-back management or related processes in custody for State Street Digital including reporting, change management of processes and required resources. 

• Contribute to the delivery of our enterprise strategy for the organization as a thought partner by challenging the design and implementation of related sub- and self-custody processes, procedures and other documentation required for smooth operations in production. 

• Ensure SLAs with our internal partners meet the needs required to deliver seamless day-to-day delivery of services with periodic reviews. 

• Provide regular product and service updates including risk / KPI metrics to ensure full transparency and clarity of service delivery for State Street Digital Management.

• Managing a team of experts (Senior Associate - Assistant Vice President)

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What we value 

These skills will help you succeed in this role:

• Engage effectively with business partners to ensure risks and controls in new models are understood and appropriately managed, and to ensure that the business operates in compliance with jurisdictional regulatory requirements. 

• Constructively challenge the status quo; collaborate with State Street Digital product teams, Compliance and State Street Global Delivery SMEs as “one team” to help accelerate product development and delivery cycles 

• Experience in driving innovative products in a start-up culture (preferably within large, complex organizations) 

• Ability to work online with distributed teams 

• Process documentation and process management experience 

• Ability to escalate risks and decision points quickly to the appropriate stakeholders, whether that be functional leadership, digital leadership, and/or project leadership 

• Executing on a project as a critical stakeholder, including excellent time management and multi-tasking skills 

Education & Preferred Qualifications:

• Significant experience in operations and client service for traditional and digital products for large institutions 

• People management experience

• Hands-on experience with digital assets and wallets / distributed ledger technology 

• Experience in change management in business transformation initiatives 

• Understanding of relevant enterprise financial technology solutions and related governance 

• Excellent presentation, communications, collaboration and influencing skills 

• Proven ability to build relationships with internal and external partners and stakeholders 

• Fluent in English – oral and written – is a must 

• Advanced degree(s) in digital (business or technical) – a nice to have 

• A can-do attitude coupled with a risk and operational excellence mindset 

Work requirements:

• Hybrid work model - at least 3 days from the office per week are required