Our Professional Services (PS) team plays a key role in onboarding new customers and delivering functional, technical, and training services. The PS team works across teams (Sales, Product, and Customer Success) to implement 360Learning in our client’s ecosystem, empower stakeholders to make the most of their platform, and spread collaborative learning across their organization. The PS team is also responsible for additional services during the customer’s lifecycle.
You will coach a team of 12-15 consultants including Solution Delivery Managers (SDMs), and Digital Learning Specialists. Both of these teams have their own coach who will report directly into you.
"Our team is unique and composed of very talented people who are competent and positive. They will expect that you mentor them and help them grow in competencies." - Guillaume Vives, Chief Product & Technology Officer
Your mission includes:
1. Support Sales to present our PS offering and provide quotes and statements of work
2. Engage with customer executive sponsors from sales to go live to ensure we build a strong long-term relationship.
3. Manage a team of consultants working from their home office all over the country.
4. Managing between 40 and 60 onboarding projects at any given time across North America
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!