Job Description

We are looking for an enthusiastic and motivated intern to join our Umrah team at Ikhlas.com
Travel & Umrah SDN BHD. This internship offers a unique opportunity to gain hands-on
experience and develop practical skills that will be valuable for your career.

Responsibility :
● Manage and execute the sales activities target given by the company across various
e-commerce platforms. (Facebook ads, Social media, and etc)
● Response to online enquiries and engage with the customer promptly and professionally
● Build and maintain strong relationships with customers through online interaction.
● Provide excellent customer service, resolving issues and offer products.
● Meet and exceed individual and team target (KPI)
● Track and report for sales performance and identifiers for improvement
● Update industry market trend and competitors activities
● Understand the company products to have the product knowledge and to service the
customer with efficiency
● Contribute development and execution on online strategy
● Identify new opportunity for growth and propose innovative and sales initiative
● To have product knowledge mass development of series operation.
● Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
● Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
● Manage Umrah Course Online/Offline coordinate with other departments or partners.
● Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
● Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
● Prepare and distribute necessary documentation and materials to pilgrims.
● Monitor and evaluate the quality of services provided and implement improvements as necessary.
● Assist in emergencies or unforeseen circumstances from team
Mutawwif, haramain and customers that may arise during Umrah journey.
● Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
● Other tasks as assigned.

Your KPIs :
● Ability to achieve high numbers of conversion from potential customer to paying
customer
● The ability to reach good customer satisfaction service by giving out the needed
information and good engagement with the customer
● Average time of leads time response
● Capacity to handle uncertainty and ambiguity, and a fast paced work environment
● Ability to prioritize work based on strategic importance and level of impact on business
Skill Required :
● Eager to work in a small team and fast paced environment
● Excellent in microsoft software
● A good listener with strong communication skills
● Excellent ability of cross-functional communication
● Good engagement with the customer
● Always be ready to handle all types of challenges/customer
● Fast learner on the product knowledge
● Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
● A start up attitude, highly collaborative with the team