As an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will include:

Responsibilities:

• Serve as the initial point of contact for employees with routine and complex HR-related inquiries, providing guidance on policies, processes, practices, and systems.

• Provide customer service support by responding promptly and professionally to employee inquiries, ensuring discretion with sensitive or confidential information.

• Process HR and benefits transactions, including auditing data for accuracy and compliance.

• Support managers with in-depth HR system navigation and process-related assistance.

• Maintain accurate records of employee interactions and inquiries using case management tools.

• Collaborate and share information with service center representatives to ensure consistent support and knowledge transfer.

• Escalate non-routine or complex matters to supervisors or relevant stakeholders as needed.

• Achieve performance metrics, including call review ratings and case management ticket standards, while adhering to established service levels.

• Assist with projects or tasks assigned by supervisors and provide guidance to junior staff when necessary.

• Comply with the company’s Code of Business Conduct, policies, and applicable laws/regulations.

Qualifications:

• 2+ years of related experience, preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment

• 1 to 3 years of experience in a BPO environment

• Must have a bachelor's degree

• Open to fresh graduates with excellent communication skills

• Amenable to work in a Hybrid set-up (3x a week onsite) and on a Night shift schedule.

• Amenable to work on-site in Taguig.