Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
 

What You Will Be Doing

The Senior Client Relationship Manager is responsible for ensuring exceptional, consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight, and service delivery.

• Strategically focused and responsible for maintaining a positive and consistent relationship with one or more assigned clients. 
• Serve as the primary contact and client liaison to support problem resolution and ensure client retention.
• Coordinate with clients, relationship managers, and other appropriate areas to ensure delivery of continuous and effective services, including the execution of documents, contract renewals, and all operational arrangements for servicing assigned accounts.
• Conduct regularly scheduled calls/meetings with client to discuss important key service topics, review projects, and assess available service offerings.
• Some travel may be expected for client visits and business reviews.

What You Bring

• Bachelor’s degree in business, finance, or related discipline, or the equivalent combination of education, training, or work experience.
• Typically, at least 5 years client relationship management experience with leadership responsibility, preferably in wealth management or banking.
• Accustomed to managing multiple, large client relationships and overseeing service delivery with demonstrated success.
• Strong aptitude to analyze and solve problems, manage escalations, and build high levels of customer satisfaction for internal and external clients.
• Proven executive presence and ability to communicate effectively to a wide audience of varying levels.

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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