POSITION:                      Event Services/Box Office Manager            

DEPARTMENT:              Sales

REPORTS TO: Director of Sales and Marketing

FLSA STATUS:               Salaried/Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

This position is responsible for the planning and organizing of bookings at the Anchorage Convention Centers (ACC) as well as the oversight of the Box Office operations.  Primary duties include maintaining accurate and up-to-date information on accounts, gathering information regarding events from clients, and dissemination of information to ACC and Box Office staff.

Essential Duties and Responsibilities

Event Services

• Coordinates with contracted clients to finalize event details, floorplans and menus.

• Works with the Momentous Elite booking program for a variety of ACC events. Defines programs for convention center related business to be outlined in booking program 12 months in advance of function date.

• Produces detailed event Function Orders (B.E.O.s) for events including conventions, conferences, multi-day events, meetings, seminars, meal functions, and as assigned.  All Function Orders are to be distributed a minimum of two weeks in advance of the function date.

• Assists clients in planning the logistical requirements for events.

• Advises clients of the most advantageous utilization of space.

• Coordinates food and beverage functions with assistance from the Sales Managers.

• Creates floor plans for each space utilized in each event.

• Advises clients of building policies, fire regulations, and other governing districts that may impose regulations on the client.

• Enforces exclusivity of Catering by Anchorage Convention Centers.

• Secures required tenant insurance when required.

• Acts as wedding reception coordinator.

• Conducts follow-up communication for all food and beverage functions for guaranteed numbers (72) hours in advance of function date.

• Assists with the preparation of final settlements (invoices) for functions.                       

• Attends event meetings with all ACC departments to review event details.  

• Works closely with all department to ensure completion of events as contracted and makes recommendations to Center Managers to improve guest satisfaction.          

• Checks all floorplans for attendance. 500 people or more need to be approved by Operations and the Anchorage Fire Department, if necessary.

• Effectively schedules appointments/calls with clients to coordinate event requirements.

• Is very effective at controlling time management and is measurably productive while working.

• Other duties or projects as assigned by General Manager, Assistant General Manager or Director of Sales & Mktg.

Box Office

• Directs and oversees the internal control of daily operations as outlined in the ASM Global Box Office Manual.

• Coordinates all event information between promoter, facility personnel and the ticket company in a timely manner.

• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.

• Builds and modifies all computer ticket events and issues computer access codes to facility management.

• Works with DoSM to market event in the community.

• Works with the General Manager and Assistant Center Manager to coordinate the house scale for all ticketed events.

• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.

• Monitors daily ticket sales for all upcoming events and communicates information to the General Manager, AGM and promoter representative.

• Prepare and present a final box office statement for settlement of each event.

• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.

• Instructs, supervises, and trains ticket sellers as to the proper selling procedures.

• Assists or sells tickets as needed.

• Opens and/or closes ticket window(s) as required.

• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

• Demonstrates excellent customer service skill, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Education and/or Experience      

• 1-2 years event planning or related field.

• College experience preferred but not mandatory, computer skills (Word, Excel, Microsoft Office Suite) desirable.

• Ability to interact with the public, staff and possesses excellent communication skills.

• Must be able to read, write and speak English.

• Able to work flexible hours. Typically 9am-5pm unless there are events that require otherwise.

• Ability to understand and complete oral and written instructions.

• Ability to walk stairs, stand on feet for hours, and lift up to 25 pounds

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.