Position Responsibilities:

• Provides insight on business problems through advanced data analysis and visualization.
• Designs and executes complex analysis that solves tech, operations, and business challenges.
• Collects data to create reports on business health and identifies trends.
• Provides analysis on complex datasets.
• Partner with users, product owners & people leaders to design, develop and maintain business intelligence solutions (dashboard & interactive reporting tools on key business measures) to empower end-users to be self-reliant.
• Work directly with TBO Leadership to translate business data needs into technical requirements, design, and implementation through data analysis and visualization.
• Develop insights by bringing together data from multiple data sources, leveraging any technology available to you within Manulife/TBO infrastructure.
• Proactively manage data integrity by identifying data issues, reconciling gaps, and ensuring consistent data is reported among and within reports.
• Optimize and automate repeatable processes.
• Utilize UI/UX best practices to craft visualizations that create a single, aligned version of truth, present clear information about business results & call for action.
• Regularly improve existing business intelligence solutions based on feedback and developing needs of the users.
• Provide support to other key partners in CDT in building dashboards and reporting tools and simplify process to help them develop and maintain these on their own.
• Create and maintain reference documentation related to definition and formula used for reports and dashboard.

Required Qualifications:

• Years of experience: 2-5

• Bachelor's degree in business analytics, mathematics, data/computer science, or a related field

• Proficiency in Microsoft PowerBI and Microsoft Excel

• Proficiency in SQL for querying databases

• Experience working with and managing complex data sets, and translating findings into actionable business insights.

• Strong analytical and problem-solving skills.

• Strong interpersonal skills and the ability to work collaboratively in a team environment.

• Adaptability and willingness to learn new tools and technologies.

Preferred Qualifications:

• Experience managing or participating in BI projects from inception to completion.
• Experience in the financial services or insurance industry.
• Familiarity with Manulife's specific business processes and data systems.
• Experience with advanced data visualization techniques.
• Knowledge of machine learning algorithms and their application in business intelligence.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid