Job Description:

• Investigates and documents system discrepancies and ensures that appropriate fix and adjustments are made to avoid business impact. In-scope issues are production incidents for SAP Order Management [Sales processes, Delivery Processing, Pricing, and Billing], Order Acquisition, Accounts Receivable, and Global Available to Promise rows.
• Maintains, tests, and implement changes catered through fulfillment requests to meet end-user requirements.
• Manages good working relationship with Business Experts and Key User Network.
• Provide technical/functional expertise and continuous learning and analyzing the end-to-end system/process flow and architecture.
• Creating and reviewing technical documentations, procedures and instruction guides to provide assistance in the troubleshooting and investigation of new and recurring errors by other support members.
• Creating the Change Records documentation of fixes with proper artifacts such as UAT approvals and implementation steps.
• Handling escalation from the stakeholders and proposed/implement a solution on how this can be prevented in future.
• [Plus] Debugging of customized solution to get the root-cause. Code development for the bug fixes and remediation.

Education and Experience Required:

• 2-3 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

Knowledge and Skills:

• 2+ years of support experience for SAP Sales and Distribution Module.
• Have experience in Incident Management process managing incidents to restore normal service operations as quickly as possible.
• Experience in categorizing incidents, prioritizing them based on their urgency.
• Familiar with the ITIL process.
• Experience in ticketing system like ServiceNow
• Has ability to perform/drive resolution of problems on individual products.
• Able to communicate broad and specific concepts with team and to peers.
• Able to produce documentation for use by team and customer.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.