JOB DESCRIPTION:

Primary Job Responsibilities:

The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;

• act as trusted partner to existing customers;
• build promoters and achieve targeted retention rate;
• manage and drive development of accounts according to strategic account plan;
• support first line implementation and customer training;
• deliver first line support and technical troubleshooting;  coordinate order; delivery and billing;

Major Job Responsibilities:

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion; Retention rate:

• ensure instrument analytical turnaround time (uptime/repair/maintenance);
• conduct customer business review on periodic basis;
• manage customer relationship and thoroughly plan; prepare and follow up customer visits;
• identify customer training requirements;
• coach customers and share knowledge;
• identify and resolve customer pain points
• replenish and control inventory;
• build image and brand in eyes of customer;
• sell or reinforce Abbott’s total solution value offering; Revenue:
• menu expansion;
• service sales;
• product promotion;
• value creation;
• order management;

• contract management;
• identify/open door for opportunity to expand offering into other departments;
• customer consumables management;
• new assay launch and applications;

Value Creation and Expansion:

• price management;
• service sales;
• free of charge control; and menu expansion;
• lifecycle management of product;
• service cost management;
• CPR management;
• volume management/utilization;

Build promoters:

• NPS responsibility;
• management of inter-client relationships;
• develop Key Opinion Leaders;

Analytical Turn Around Time:

• assay availability and performance;
• instrument installation & commissioning;
• first line level service/fixes;
• TSB’s-hardware & software upgrades;
• proactive monitoring and communication via Abbott Link when available;  escalation & support and customer inventory;

Systems & Tool Management:

• maintain customer contact forms on monthly basis;
• available sales tool for effective sales delivery;
• CMS Next tickets when available; and a force use and maintenance.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

APOC Point of Care

        

LOCATION:

India > New Delhi : New Friends Colony

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 100 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)