Number of Job Openings Available:

1

Date Posted:

October 11, 2024

Department:

62196600 AHG Urgent Care Apple Valley

Shift:

Day/Evening (United States of America)

Shift Length:

8/12 combo shift

Hours Per Week:

30

Union Contract:

Non-Union

Weekend Rotation:

Every Other

Job Summary:

This position is a mixture of days, evenings, weekends, and holidays. The employee will be scheduled at Apple Valley locations, but at times will be expected to float to other Urgent Care locations if needed. The employee would need to be available on the days and hours of operation at the sites.

Key Position Details:

Urgent Care Hours:

• Monday-Friday 8am-8pm
• Saturday and Sunday 8am-8pm
• Holidays Hours vary

• .75 FTE (60-hours per 2-week schedule)
• Day/evening shifts (6- and 12-hour shifts)
• Every other weekend rotation
• Benefit eligible

Rotating, 2-week schedules:

Week 1: Sunday 745a-815p, Monday 745a-815p

Week 2: Monday 745a-815p, Tuesday 745a-215p, Thursday 745a-815p, Friday 745a-215p

Job Description:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.



Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 1 year of basic computer skills

Preferred Qualifications

• Associate's or Vocational degree
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
• 0 to 2 years of customer service, clerical, or other business office environment experience
• 0 to 2 years of medical terminology knowledge

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently