Posted:
9/19/2024, 11:36:22 PM
Location(s):
Michigan, United States ⋅ Lyon Charter Township, Michigan, United States
Experience Level(s):
Internship
Field(s):
IT & Security
About Pratt Miller, an Oshkosh company
Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.
JOB SUMMARY:
As a DT Service Desk Support Intern, you will assist Pratt & Miller's internal teams by supporting a Microsoft Windows Server and Desktop environment within a Service Desk framework. You will gain hands-on experience resolving technical issues, configuring hardware and software, and contributing to various IT projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Key responsibilities include but are not limited to:
Addressing and resolving trouble tickets and documenting case notes using ServiceNow.
Setting up and configuring DELL PC/laptop workstations, including software installations.
Providing escalated break/fix support for workstations, peripherals, and printers.
Troubleshooting hardware and software issues as they arise.
Assisting with Digital Technology (DT) projects, varying in scope and duration.
Support business applications through general maintenance, administration, and technical troubleshooting.
Work on business process improvement projects for the different business segments.
Attending meetings and providing insights as needed.
Offering feedback on product and process improvements.
Actively acquiring new skills and responsibilities to support personal and team growth.
MINIMUM QUALIFICATIONS:
Currently enrolled in an associates or bachelor's program in computer science, computer information, business information or a related field.
PREFERRED QUALIFICATIONS:
Prior exposure to IT operations or end user support.
Experience supporting Windows OS and applications.
Relevant IT certifications such as Microsoft, CompTIA, CISCO, etc.
Strong interpersonal, verbal, and written communication skills for interacting with team members and internal clients.
Customer-focused with the ability to promptly respond to support inquiries via email, phone, and other electronic channels.
WORKING CONDITIONS:
Work Schedule: Daytime hours Monday to Friday, with flexibility to accommodate academic schedules.
Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [email protected].
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Website: https://www.oshkoshcorp.com/
Headquarter Location: Oshkosh, Wisconsin, United States
Employee Count: 10001+
Year Founded: 1917
IPO Status: Public
Industries: Automotive ⋅ Industrial ⋅ Manufacturing