08/02/2024

Address:

100 King Street West

Customer Shared Services

BMO maintains inventories of precious and base metals throughout the world. The Physical metals operation team provides support to our traders globally for both the base metals and precious metals business. As a member of our Physical metals operation team, you will be working closely with our Global trading and sales desks by providing support and being a key point of contact between the custodians and clients, helping to ensure smooth settlement of metals.

This role will provide support and deliver operational processes to not only ensure timely and accurate processing of securities; that trade transactions are booked correctly into systems for clean downstream settlement. Provides guidance and execution in the support and booking of new strategies, and daily capture of transactional information to support downstream analytics and financial accounting processes. Supports the maintenance of appropriate governance and controls over the trade capture process.

This role is a working  hands-on Manager’s role and the expectation is to actively manage and participate in the day-to-day activities of this group.

Team needs:

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• May assist with activities such as coordination and scheduling of work, resource forecasting, work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution

Business needs

• Provides advice, guidance and develops solutions and make recommendations to assigned business/group based on an understanding of the business strategy and stakeholder needs.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Provides input into the planning and implementation of operational programs.
• Evaluates and resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or director.
• Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences.
• Vendor management and supports  the implementation, maintenance, and sustainment of vendor
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve trade issues and/or escalates as required.
• Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Key Responsibilities

• Addresses and Processes more complex escalated customer Transactions requests and inquires
• Organizes work information to ensure accuracy and completeness.
• Reviews the transactions of associates; ensures completion of daily volumes
• Researches and resolves discrepancies and issue or escalates to manger, as required.
• Ensure all invoice are prepared, checked and dispatched to client within the required timeline
• Executes and manages documentation to ensure the records are maintained in a proper manner
• Ensure the daily metals settlement and customers’ metal transfer request are processed within the authorized limits and due diligence check are performed with required
• Manage the shipment schedule
• Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference
• Review all quality certificate to ensure delivered commodity is within contractual tolerance, ensure all shipping documentation and invoices generate are in order as required.
• Builds effectives relationship with internal / external stakeholders
• Works independently on a range of complex tasks, which may include unique situations.

• Qualifications:
• Minimum 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology – In-depth.
• Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth.
• Knowledge of the risk and regulatory requirements of the business – In-depth.
• Prioritization skills – Good.
• Customer service skills – In-depth.
• PC skills (MS Word, Excel, PowerPoint) – In-depth.
• Ability to multi-task in a fast-paced environment.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Metals background is an asset
• Settlements background is an asset
• Supervising expereince is a must for this small, relatively junior team

$68,000.00 - $126,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.