Employment Type

Permanent

Closing Date

12 Aug 2026 11:59pm

Job Title

HR Advisor

Job Summary

Job Description

About Global Case Management team

The People Culture & Communications, Global Case Management (GCM) team is in Telstra's Human Resources function. We partner with leaders across the business to manage employee workplace matters while balancing commercial outcomes, employee wellbeing, legal obligations and organisational risk.

Our team provides expert support across complex employee relations matters, including employee conduct, workplace behaviour, performance management, health and medical matters. We lead some of Telstra's most sensitive and high-risk workplace investigations from commencement to resolution, including whistleblower disclosures, discrimination, bullying, harassment, victimisation and other significant employee concerns. We also manage Fair Work Commission matters, such as unfair dismissal applications and other workplace relations disputes, partnering with leaders and stakeholders to deliver fair, defensible and commercially sound outcomes. We are a highly collaborative, high-performing team that values sound judgement, customer advocacy, procedural fairness and continuous improvement.

About the Role

This is not a generalist HR role.

As an HR Advisor within Global Case Management, you will manage complex and sensitive employee matters and workplace investigations across Telstra. You will partner with leaders to navigate sensitive and high-risk situations, conduct investigations, assess evidence, identify risk and deliver fair, defensible and commercially sound outcomes.

The role requires strong investigation capability, sound judgement and the ability to confidently manage matters involving misconduct, workplace behaviour, medical incapacity, domestic and family violence, whistleblower disclosures, Fair Work matters and other sensitive employee relations issues.

You will work closely with leaders, Health Management, People Solutions and other specialist stakeholders to support the resolution of workplace matters whilst maintaining procedural fairness, confidentiality and compliance with employment legislation and organisational requirements.

Key Responsibilities

Case Management

Lead and support workplace investigations involving:

• Employee misconduct and serious misconduct.
  • Workplace behaviour concerns.
  • Bullying, harassment, discrimination & victimisation (DBHV) complaints, and other high-risk employee relations matters.
  • Whistleblower disclosures and investigations.
  • Conduct witness and subject interviews.
  • Analyse evidence and determine findings based on fact and evidence.
  • Prepare high-quality investigation reports, recommendations and outcome documentation.
  • Ensure procedural fairness and natural justice principles are applied throughout all investigations.
• Support leaders to conduct, performance, medical incapacity and attendance matters.
• Analyse evidence and prepare high-quality investigation reports, findings and recommendations.
• Coach and influence leaders through complex employee relations matters.
• Assess legal, reputational, operational and wellbeing risks and provide pragmatic recommendations.
• Partner with Legal and other specialist stakeholders on sensitive and high-risk matters.
• Represent and support the organisation in Fair Work Commission and other external tribunal matters, including unfair dismissal applications.
• Maintain high-quality case records, documentation and governance standards.
• Contribute to continuous improvement initiatives, training and capability uplift across Global Case Management and the organisation.

What We're Looking For

To be successful in this role, you will have significant experience managing complex employee relations matters and workplace investigations in a large or complex organisation.

You'll bring:

• Demonstrated experience leading workplace investigations from commencement through to outcome.

• Experience leading workplace behaviour matters, including bullying, harassment, discrimination & victimisation (DBHV) complaints.
• Experience leading whistleblower investigations or similarly sensitive investigative matters.
• Experience managing domestic and family violence workplace matters.
• Experience supporting conduct, performance and medical incapacity matters.
• Experience supporting or managing Fair Work Commission matters, including unfair dismissal applications.
• Exceptional interviewing, evidence assessment and report-writing skills.
• Strong stakeholder management and influencing capability.
• The ability to make sound decisions in complex, high-risk and emotionally charged situations.
• A commitment to procedural fairness, confidentiality and positive outcomes.

Success in This Role

Success in this role is demonstrated by:

• Delivering timely, high-quality and defensible case outcomes.
• Providing trusted advice to leaders on complex employee relations issues.
• Maintaining strong governance, compliance and documentation standards.
• Effectively managing legal, reputational and employee risks.
• Building productive relationships with stakeholders whilst maintaining independence and objectivity.
• Contributing positively to a collaborative, high-performing and customer-focused team culture.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment