Technical Qualifications:

 

• 5+ years of experience with Dynamics 365 Customer Insights, focusing on technical implementation and configuration.
• Proficiency in data integration using connectors, API calls, and custom ETL pipelines.
• Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.
• Strong skills in JavaScript, Power FX, or other scripting languages for customization and plug-in development.
• Familiarity with Azure services for complex data integration scenarios.

 

Key Responsibilities:

 

Plugin Development:

• Design, develop, and deploy custom plugins to extend Dynamics 365 Customer Insights capabilities.
• Implement business logic using C# and .NET to create plugins that respond to specific events within Dynamics 365.
• Ensure plugins are optimized for performance and do not negatively impact system stability.

 

Technical Expertise and Solution Development:

• Lead and implement technical solutions within Dynamics 365 Customer Insights (CI) Data and Journeys.
• Design and configure data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.
• Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.
• Troubleshoot and resolve technical issues, focusing on data integrity, performance, and system stability.

Data Management and Integration:

• Oversee and monitor data ingestion, transformation, and unification processes to ensure accurate customer profiles and insights.
• Work with data engineers to integrate CI with external data sources, ensuring data alignment with CRM, ERP, and other systems.
• Manage and maintain data quality by setting up automated data validation and cleansing processes.