OVERVIEW

We’re looking for a Technical Program Manager (TPM) to join our Bank Operations team. In this role, you will sit at the intersection of Product, Engineering, Customer Success and Implementation / Onboarding to drive program management and integration with supported financial institutions at Modern Treasury. You will help our customers onboard and go-live with our platform, while also leading concurrent work streams to support the overall day-to-day operations of our active bank integrations.

As a member of the Technical Program Management function, you will:

• Serve as a technical subject matter expert, internally and externally, on the integration process and technical product suite for a defined portfolio of financial institutions.

• Establish and lead technical operations relationships with financial institution partners that Modern Treasury supports for its product and customers.

• Lead defined implementation streams for customers, dive into complex payment requirements, and work alongside our Onboarding & Customer Success teams to help customers go-live with Modern Treasury quickly and accelerate their time to value.

• Work closely with internal and external stakeholders to ensure an organized and enjoyable implementation journey for customers. Internally, you will partner with stakeholders across our Product and Engineering teams along with our Onboarding team to ensure technical requirements and configurations are correctly scoped and established. Externally, you will work with technical and business stakeholders at our customers and financial institution partners to ensure a smooth implementation process by over communicating at each stage and demonstrating strong project management skills.

• Assist with incident resolution by working closely with Engineering & Customer Support teams to drive financial institution communications and escalations.

We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.

REQUIREMENTS

What we’re looking for: 

• 4+ years experience in technical roles at B2B SaaS companies or Financial Institutions in one or more of the following functions: product or program management, implementation, technical support, engineering or operations.

• Experience or knowledge in payment operations and general banking operations and practices.

• Experience in process improvement and documentation.

• Experience with project management and collaboration solutions such as monday.com, Linear, Salesforce etc.

• Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, and general API concepts.

• Willingness to dig into technical details to understand our owned and dependent systems’ capabilities and roadmaps, and proactively identify risks and dependencies.

ABOUT MODERN TREASURY

Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock new payments revenue, strengthen customer experiences, and drive efficiency through their business. Our end-to-end platform moves enterprises forward with faster payments, efficient workflows, full data visibility, and seamless bank integrations.

WEEK BY WEEK

During your first week you will:

• Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. 

• Get acquainted with our products with self-guided as well as hands-on training with an onboarding buddy.

• Develop an understanding of our customers, user personas, sales process, and customer stories.

• Read our favorite industry primers.

During your first six weeks you will:

• Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Sales Engineering, and Marketing teams.

• Shadow Implementation Managers and Technical Program Managers on customer engagements and active implementation projects. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.

• Become a technical expert in Modern Treasury’s external connections with Financial Institutions and partner closely with the Implementation Management and Engineering teams to support the onboarding and activation of our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build and the key decisions we need to make as we scale the Implementation team.

• Be shadowed as you begin to support defined stages of an implementation for customers.

During your first six months you will:

• Own technical relationships and projects for a defined portfolio of financial institution integrations.

• Take customers from initial implementation through launch.

• Execute significant portions of the onboarding journey by liaising with internal and external stakeholders.

• Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer onboarding and implementation experience.

• Become a master in the variety of integration setups we have with financial institutions.

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.