About Incode

Incode is a Series B unicorn ($2.1B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

We are seeking a Post-Sales Solutions Engineer with a strong background in backend architecture and cloud-native infrastructure to support enterprise customers in successfully implementing our platform. This is a cross-area role that bridges Sales, Customer Success, Product, and Engineering, ensuring that our customers integrate our services seamlessly and effectively within their existing systems and business goals. You'll serve as the technical advisor and implementation architect, collaborating directly with customer teams—from backend engineers to executives—to tailor deployment strategies, resolve complex integration challenges, and ensure adoption best practices.

What You’ll Own & Drive

Customer Onboarding & Integration

• Lead the post-sales technical onboarding process, guiding enterprise customers through architecture reviews, API integrations, and deployment alignment.
• Assess customer environments (cloud, on-prem, hybrid) and advise on best practices for implementing our platform.

Technical Project Ownership

• Serve as the primary technical point of contact for customer engineering teams throughout the post-sales lifecycle.
• Translate product capabilities into actionable implementation plans that align with the customer's tech stack and business use cases.
• Design and validate integration patterns, architecture diagrams, and deployment flows.

Cross-Team Collaboration

• Act as a strategic conduit between Pre-Sales, Customer Success, Engineering, and Product, ensuring feedback loops are efficient and solutions are scalable.
• Collaborate with Product Managers and internal engineers to resolve customer requests and surface implementation blockers.

Evangelism & Enablement

• Conduct technical workshops, solution validation sessions, and integration health checks with customer teams.
• Develop implementation playbooks and reusable reference architectures for common customer patterns.

The Qualities That Set You Apart

• Excellent Communicator – Excellent verbal and written communication; able to interface effectively with technical and non-technical stakeholders.
• High Empathy – Ability to balance customer advocacy with product capabilities and navigate competing priorities.
• Comfortable with Ambiguity – Thrives navigating rapidly shifting priorities and complex, undefined problems.
• Strong Visual Thinker – Strong diagramming, documentation, and solution storytelling abilities (e.g. Lucidchart, Miro, Draw.io).

Your Background

Architecture & Systems Integration

• Strong understanding of distributed systems, microservices, and integration patterns (e.g. webhooks, event-driven, REST/gRPC).
• Cloud infrastructure architecture (AWS-focused, but familiar with GCP/Azure basics).
• Container orchestration with Docker & Kubernetes.

Security & Networking

• Secure API access, JWT/OAuth2, TLS/SSL principles.
• Symmetric and asymmetric encryption algorithms and key management.
• End-to-end encryption, VPN and SSH-based connections.

Backend Engineering

• Strong familiarity with Java and Spring ecosystem.
• API design and consumption best practices (OpenAPI, rate limiting, pagination).
• Proficiency with Linux environments and cloud-native observability tools (Grafana, Prometheus).

Frontend Knowledge

• While you will not be coding a full-stack application, it's good to understand how frontend technologies work: state management, local storage, CSP Headers.

Preferred Experience & Bonus Skills

• Experience working with enterprise customers in post-sales, solution consulting, or technical account management roles.
• Familiarity with DevOps practices and CI/CD pipelines.
• Hands-on with infrastructure-as-code (Terraform, CDK, or CloudFormation).
• Experience with Kafka, Redis, or similar systems in real-time architectures.

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.