Job Profile Summary:

Responsible for management of assigned customer accounts which includes creating and processing of customer orders, communicating updates and / or issues to the customer when required or as they arise and interface with warehouse personnel to ensure customer priorities are followed and completed on a timely basis.

Major Duties and Responsibilities:

• Create sales orders in Warehouse Management System (WMS)  
• Monitor receipts in WMS to ensure timely completion and accuracy are achieved
• Monitor inventory in WMS to ensure accuracy and availability
• Build relationship with warehouse personnel
• Prepare various operational reports, providing weekly and monthly data on a regular basis, including special reports requested on an ad hoc basis
• Ensure regular communications, written and verbal, as well as attendance at meetings as directed or requested by customer
• Data entry
• Support dock operations; Answer emails, Phone calls, Inbound driver activity, Door assignment, Document management, Cost entry into system

Required Skills and Abilities:

• English proficiency (e.g., reading, writing, speaking, listening)
• Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Work values (e.g., responsibility, honesty, integrity)
• Physical abilities (e.g., lifting and carrying freight weighing up to 50 lbs., bending, reaching, stooping, squatting, standing, walking and identifying objects)
• Basic use of office equipment (copier, fax, calculator)
• Computer literate with proficient use of software and/or computer programs (MS Office)
• Attention to detail
• Ability to prepare written documents and communications to customer and / or leadership team
• High School Diploma/GED is required