• Troubleshoot associates’ inquiries, ensuring full & timely resolution while taking ownership of the solution and providing recommendations within the team and/or partners that are focused on optimizing the associate experience.  Dive deep into issues to uncover underlying cause, striving for sustainable solutions rather than quick fixes. 

• Follow established Standard Operating Procedures and identify need for changes/improvements based on gaps, system updates, and/or best practices. Additionally, support creation/co-creation of additional SOPs or training on processes as necessary. 

• Partners cross functionally with People & Culture COEs and teams (Total Rewards, Talent Management, Talent Acquisition, Technology, Business Partners) to think critically, identify trends, develop enhancements, and solve problems or escalations quickly.  

• Provide logistical support for Learning & Development (onsite/virtual), including room set up, material distribution, meeting invites, travel coordination, etc.  

• Administer critical HR processes, such as immigration management and severance administration. The processes managed by this team will continue to develop as our company scales. 

• Advocate for and use technology to address work efficiently, including leveraging a HR ticketing system (Jira), Workday, Microsoft Office, etc. 

• Initiate recommendations on enhancements to processes and collaborate within the P&C Operations team (and other P&C teams) on continuous improvement initiatives to improve and standardize ways of working, preparing the organization for quick growth and the ability to scale. 

• Serve as the first point of contact for our associates, providing Tier 1 and Tier 2 (specialist) support for HR-related questions, including but not limited to, benefits, learning, HR systems/tools, and other HR programs or processes.  

• Provide timely and accurate responses to inquiries demonstrating strong customer service skills, always considering the associate lens and impact, as reflected in target Key Performance Indicators.  

• Other duties as required and assigned  

Qualifications/Requirements: 

• Bachelor's degree in Human Resources, Business Administration, or related field preferred. 

• Previous experience in HR, preferably in a HR shared services environment (at least 1-3 years). 

• Practitioner of modern HR methodologies, able to learn new systems and processes quickly, and has previous experience with HRIS systems, particularly Workday. 

• Genuine passion for providing exceptional support and guidance to others. 

• Innate curiosity and solutions mindset; drive to leverage data-drive insights, problem solving and addressing root causes. 

• Ability to handle sensitive information with integrity and confidentiality. 

• Strong decision-making skills with the ability to exercise good judgment independently. 

• Excellent communication and interpersonal skills, with a focus on building trust and rapport. 

• Ability to recognize the broader impact of your work and seek assistance when needed.  

• Ability to work with agility in a fast-paced environment and meet defined service level agreements.  

• Potential for travel up to 10% (related to Learning logistical support as needed)  

• Ability to be in office at minimum two times per month