What you will do

A Warranty coordinator and supplier SQE is a professional who is responsible for managing and processes warranty claims and returns, acting as a liaison between customers, vendors, and internal teams.

Looking for a career in manufacturing related filed with a progressive organization that gives scope to apply knowledge and skill with continuous learning and to be a part of the team that Dynamically. work towards growth and to achieve goal of the organizations.

How you will do it

• Reviewing, processing, and tracking warranty claims for HVAC equipment, parts, and installation

• Serving as the main point of contact for customers, technicians, vendors, and internal teams regarding warranty-related inquiries. 

• Maintaining accurate records of all warranty claims, including claim details, repair information, and communication logs. 

• Understanding HVAC systems, components, and manufacturer warranties to assess claim validity. 

• Scheduling service technicians or subcontractors, facilitating parts replacements, and coordinating with manufacturers. 

• Ensuring adherence to company policies, manufacturer guidelines, and relevant regulations. 

• Working to resolve warranty issues efficiently and effectively to maintain customer satisfaction.

• Establish and implement warranty-related policies and procedures

• Manage warranty processes, claims, and daily warranty operations

• Analyse and evaluate warranty data and claims to determine validity, accuracy, and eligibility

• Inspect defective products and other issues by gathering relevant data

• Manage and monitor warranty databases to maintain accurate records

• Liaise and collaborate with customers, suppliers, and manufacturers to address and resolve warranty-related issues

• Produce regular reports and analyses on warranty claims and performance metrics

• Research and identify opportunities and strategies for efficient warranty claims processing

• Conduct audits to ensure compliance with warranty policies and standards

• Provide guidance, leadership, and training to team members on warranty processes

• Administer warranty costs and budgets, including forecasting and expenses

• Collaborate with customer service, quality assurance, and product development teams on identifying and resolving recurring issues

• Stay updated on developments and innovations in the warranty industry

• Analyze quality data and metrics to identify trends and areas for improvement.

• Work with cross-functional teams to develop and implement corrective and preventive actions.

• Maintain and update supplier quality documentation and records.

• Ensure suppliers adhere to regulatory and compliance requirements.

• Coordinate supplier qualification and approval processes.

• Conduct root cause analysis and implement solutions for defective materials.

• Participate in supplier performance reviews and continuous improvement initiatives.

• Provide technical support and guidance to suppliers on quality-related matters.

What we look for

• Degree in Engineering; post-graduate degree is a plus

• 4 to 6 years of Experience.

• Strong organizational and administrative skills.

• Knowledge of relevant technological, methodological and other disciplines related to manufacturing.

• Have leadership qualities, good communication and take feedback

• Strong written communication skills.

• Awareness of ISO 9001: 2015 / EMS 14001:2015 & OHSMS 45001:2018.

• New supplier and component development.

• Working with hand in hand with SCM.

• Excellent communication and interpersonal skills.

• Technical knowledge of HVAC systems.

• Proficiency in using computer systems and software for documentation and reporting.

• Problem-solving and analytical skills.

• Ability to work independently and as part of a team.