JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

IFM COE Operations & Compliance Program Manager - JLL

What this job involves -The IFM Center Of Excellence plays a crucial role in overseeing the seamless operations of our facilities. As an integral part of the COE team, this Program Manager has oversight of various FM field support programs related to third party contract action requests, site decommissioning, and FM asset management.  The role collaborates with a team of talented professionals in FM, Sourcing, and Vendor Management; seeks innovation and efficiency; and ensures delivery of the highest standards of service.  Exceptional communication skills, the ability to track and prioritize multiple tasks and effectively manage through stressful situations are crucial to success.

What your day-to-day will look like:

• Manage program to support one-off third-party supplier contract changes due to changes in scope, supplier or location status

• Partner with Sourcing and Vendor Management to ensure requests have proper data for scope, pricing, scheduling nomenclature, and other ad-hoc issues

• Monitor and ensure timely cancelation of active schedules at disposed properties

• Partner with Vendor Management and FM field teams on gathering of asset data not supported by Engineering for input and maintenance within necessary tools

• Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests

• Establish effective communication channels with field teams, promoting a customer-centric approach

• Analyze process failures for root causes and identify, implement, and document corrective actions

• Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery

• Manage ongoing updates to playbooks, control plans and process maps to match current state processes

• Develop and implement ongoing training to the FM field teams for supported programs

• Assist in conducting audits and tracking audit finding remediation

• Perform additional duties as assigned

Required Qualifications:

• Proven experience collaborating and working in concert with multiple functions and businesses to achieve outstanding results.

• Strong analytical skills for structured problem-solving, planning, and root cause analysis

• A penchant for building repeatable processes and programs that surpass internal and external customer expectations

• Strategic use of business intelligence, data, reporting, and analytics to drive operational efficiency

• Proven track record of delivering excellent internal and external customer service, with strong interpersonal and problem-solving skills.

• Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.

• Highly innovative, detail-oriented, organized, flexible, and proactive in taking on new projects.

• Exceptional team player, capable of working with minimal supervision in a fast-paced environment.

Preferred Qualifications:

• Experience with third party supplier contracts, work order processing or CMMS, and SharePoint Trackers a plus

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

93,500.00 – 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.