Position

Digital Services Technician , SMR USA

Location

White Pine, Tennessee

Scope

The Digital Services Technician is responsible for advancing Smart Equipment capabilities and implementing tools and processes to take advantage of real information to improve Aftermarket growth opportunities. This will include installing and maintaining telematics devices, developing data flow technologies and interface tools to be utilized by the Service Department, Account Managers, PSSR’s, Service Technicians, Technical Specialists, Business Line Managers and other personnel to improve Sandvik’s ability to provide superior customer service.

Main Responsibilities

• To implement and maintain solutions to transmit product telemetry data and make that data available
• Perform mechanical installations and software configurations on machines in mining environments
• Develop strategies, procedures and processes to synchronize data collected on mobile mining equipment
• Maintain remote connections and perform diagnostics to ensure data transfer to cloud and on-premises systems
• Identify other opportunities to leverage real data to improve Sandvik’s ability to improve customer services, increase aftermarket sales, and generally help add value to customers experience utilizing Sandvik equipment
• Understand and review current tools available to customers with the view of understanding other value drivers and working with the global team to improve the tools available to customers
• Assist customers and Sandvik Specialists to integrate equipment telematics data to feed into customer systems
• To provide training for Sandvik service technicians for connectivity solutions
• Provide customer training on Sandvik Digital Offerings
• Performs other relevant duties as assigned by the manager

Safety and Environment

• Adherence to the Sandvik Environmental, Health & Safety Policy.
• Attending health and safety related trainings.
• Performing Risk Assessments (“Take Five”) prior to each task.
• Identification and reporting of hazards.
• Working in a safe manner as reasonably practicable.
• Wearing the required PPE's assigned for each location.

Education & Experience requirements

• 2-6 years of related work experience, minimum of 1 year working with Control System Hardware and Software
• Familiarity with telemetry and implementation
• Working knowledge of networking and network protocols
• Familiar with CAN bus network and troubleshooting
• Familiar with database methodologies
• Understanding and capability to develop specialized interface tools using programs such as SQL
• Ability to implement protocols and process to help improve the ability for data flow, whether through WIFI links or via USB manual downloads
• Diploma or Bachelor’s degree in network, electronic, mechatronics or related discipline
• Computer systems literacy
• Strong report writing skills
• Highly developed time management and organizational skills
• Good communications skills
• Ability to work alone
• Comfortable in a heavy industrial environment
• Drivers license required
• Existing Underground safety training considered an asset

Benefits

Sandvik offers a phenomenal catalog of benefits and employee perks such as:

• Benefits eligibility that begin 30 days after start date
• Health care eligibility that includes, medical, dental, vision, prescription and telemedicine
• Paid vacation with up to 40 hours available to roll over in to the next year
• Toolkit valued at $1500 and a yearly $500 allowance
• A very strong 401(k) retirement savings plan. We contribute 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
• Tuition reimbursement

In addition to these outstanding benefits, Sandvik provides all Field Service Technicians with a company laptop and cell phone, Sandvik uniforms and company issued service truck (depending on location).

Sandvik provides opportunities for competence development and training, as well as, opportunities for career advancement. We believe diversity is meaningful for success and growth.

How to Apply

For consideration, please apply https://www.home.sandvik/en/careers/ for the Digital Services Technician position, Job Req. ID# R0080371.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [email protected]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Reporting relationships

Reports to:  Sales Area Digital Services Manager