Position Summary

Why join our team?

To join one of the largest CE businesses in the world and be at the very heart of the business Services strategy!

The European Telecommunications Office (ETO) Services team is responsible for developing and deploying new customer propositions across the EU region. As a result, we have a dynamic scope and a varied remit, being involved in proposition creation, content and services strategic direction and commercial partnerships!
We are seeking a dynamic Partner / BD Manager to drive the integration of our digital wallet as a preferred payment method across various large online merchants. This position requires the creation & delivery of the eCommerce partnership pipeline, ensuring alignment with the EU strategy. They will act as the point of escalation for all ecommerce/PG integration BD efforts across Europe; and will navigate legal, technical, commercial, and marketing challenges. This individual will also directly engage with C-level relationships of key external partners, represent Samsung Wallet at industry events, provide guidance and tools to European BD & Partnership teams to unlock deals and pitch for new partnerships with major PGs and Tier 1 merchants. Reporting to the Head of Partnerships and relevant VP, they will provide guidance on what to prioritise across the European pipeline and which issues or risks require their attention and resolution.
The successful candidate will collaborate closely with Payment Gateways (PGs) or Payment Service Providers (PSPs) to identify key merchant partners and develop strategic plans to on-board them onto our digital wallet platform. This would entail overseeing and monitoring the end-to-end process of selection to successful on-boarding of new partners, working with technical, operational, and commercial teams to resolve any issues and manage the successful completion in accordance with agreed timetable.

This is an incredible opportunity to work across all of Samsung’s European businesses and through consumer orientated business development and partner management leadership shape the future of Samsung Wallet globally.

Role and Responsibilities

Your key responsibilities

Partnerships Strategy

• Identify and research potential merchant partners, opportunities, and suppliers.

• Support and develop the value proposition to define our right to win in prioritised merchant categories.

• Develop pitch materials and manage the full sales cycle to promote our digital wallet and payment solutions with online merchants

• Create a full BD programme in partnership with the chosen PG / PSPs and align on merchant targets / pipeline.

Partner Development

• Negotiate new business agreements to secure wallet and payment partners, enhancing functionality and driving revenue and engagement.

• Nurture and cultivate relationships with existing portfolio accounts, tracking and optimising performance while managing partner roadmaps and future propositions.

Internal stakeholder management

• Establish and nurture relationships with key collaborators in priority markets & HQ.

• Create, monitor and enable a plan to win across our priority markets including support on ad-hoc tactical requests e.g. joint pitches, target lists & contact strategy

• Help prepare materials and enable market teams to deliver value proposition, features, and market-specific considerations to win in chosen merchant verticals

• Provide guidance to 10 European Subsidiaries on prioritisation and pitch to merchants to actively manage European BD pipeline

Drive Innovation

• Identify new market opportunities and growth sectors within the digital wallet and payment programs.

• Champion and advocate for new functionality and partnerships to support product and proposition development.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Extensive industry experience; work experience with PGs & Networks will be a huge plus

• Proven track record in handling Payment Gateway (PG) relationships, demonstrating the ability to negotiate and secure partnerships for digital wallet integration.

• Track record of successfully shepherding multiple partners through an end-to-end partner journey starting with new partner acquisition all the way to long term revenue growth

• Deep understanding of the online checkout landscape, including current trends, challenges, and opportunities for enhancing payment methods.

• Experience in using Payment Service Providers (PSPs) to optimise checkout processes and drive conversion rates.

• Demonstrated commercial and contractual competence with a track record of delivering from concept to release.

• Ability to build strong and effective relationships to collaborate in cross-functional teams.

• Excellent analytical and communication skills (verbal and written).

• Strong attention to detail and ability to handle multiple, often conflicting demands, with flexibility and adaptability.

• Self-motivated and able to work to define priorities across a complex, global organisation, as well as close knowledge gaps quickly.

• Passion for Samsung products, content, and services.

What does success look like?

• Be the champion for eCommerce growth on Samsung Pay and provide deep industry knowledge & expertise, resulting in tangible recommendations for markets to unlock significant growth

• Ability to identify and capitalise on opportunities to integrate digital wallet solutions seamlessly into various online merchant checkout experiences, tailoring approach according to merchant & market maturity

• Strong grasp of payment industry standards, regulations, and compliance requirements and being able to articulate the impact & actions needed by markets & other stakeholders ensuring smooth implementation and operation of digital wallet solutions

• Demonstrated success in developing and implementing strategies to increase adoption of digital wallet payments among online merchants, driving growth in transaction volume and market share.

• Proficiency in analysing data and metrics related to checkout performance, identifying areas for improvement, and implementing pivotal initiatives to enhance user experience and drive revenue growth.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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